What We Do
The Center For Law and Computers provides both hardware and technical
support for current faculty, staff, and students of Chicago-Kent College
of Law. Areas serviced by the CLC staff are faculty and staff
computers, labs, common computer stations and network printers.
Help Desk Policy! All C-K students are required to present
their Chicago-Kent ID card for service.
The CLC Help Desk does provide the service of temporarily
loaning laptops to students. This service is restricted to
those who have purchased their own laptop and the laptop has
been serviced by a technician at the CLC Help
Desk. Once the technician has
determined that the laptop needs to be sent to the
manufacturer for repairs or is inoperable a student will be
loaned a laptop. The laptop loans are for a one (1) week
period only. In addition, the CLC Help Desk does not loan power adaptors or any other laptop
accessories for laptops. In order for this service to
benefit everyone, this policy must be strictly adhered to.
Once a user returns a laptop, that same user cannot have
another laptop loaned to him/her for at least two (2)
The Help Desk will make a photocopy of student's ID when
loaner computer equipment is requested. The procedure was implemented
to best serve the needs of all Chicago-Kent student's.
We appreciate your cooperation in adhering to this policy.
Install Symantec Endpoint Protection
Virus protection for all students is provided free of charge in Room 540. You can access the installation file for Symantec Endpoint protection in two locations. For Macs please map a drive to smb://knfiles/programs/networkconfig and double click the Mac Antivirus folder and double click the .dmg file located in the folder. For Windows users please map a drive to \\kentnet2\printing. The antivirus is located in the Symantec Antivirus folder and you can choose Win32 or Win64 depending on whether you have a 32 or 64 bit version of Windows. All students can choose unmanaged when they are installing antivirus. Note: Symantec Antivirus is not compatible with Mac Lion as of yet. We will inform everyone once this is compatible.
The Help Desk will configure personal laptops for the purpose of enabling them to be used in the Chicago-Kent environment. This includes ensuring all necessary software applications are installed and network properties are set correctly. However, personal and other non-related software will not be installed. In addition, users are responsible for acquiring any external peripherals, drives, cables or other devices that may be needed. If a laptop configuration is needed, the Help Desk will need an advance notice of one (1) hour or the scheduling of an appointment in Room 540.
Installation of New Hardware
The Helpdesk will install new hardware devices (such as printers and
network interface cards) that will be used for business/school
purposes and which have been approved by the necessary
managers/supervisors. However, if a hardware installation
is required, the Help Desk will need at least four (4) days advance
notice. If less than four (4) days advance notice is
given, staff members will do their best to have the installation
performed before the due date.
Sale of Microsoft Office CDs
Students are able to purchase the MS Office 2010 for Windows or Mac Office 2011 for a fee of $25.50. There is no charge for faculty. Faculty and students must present Chicago-Kent identification cards at the time of purchase. If you would like to purchase media please visit the Bursars office on the 2nd Floor. Once you have purchased this please come to the Help Desk, Room 540 with your receipt to pick up your copy.
Scanning of Documents
The Help Desk will allow faculty and staff members to use the scanner
for scanning their own text/graphic documents. However,
because the scanner operates at a very slow speed, the Help Desk
staff members are not required to scan documents on their time.
The center computer in the student lounge has been setup with a cd
burner and a scanner for student use.
The CLC conducts a training session for student organization
representatives on the proper way to edit a Record page.
This training is usually held during the first month of the
fall semester and is approximately 1.5 hours in duration.
A 3 hour basic HTML and web design (directory/file layout) class is
available for departments/organizations with advance notice.
Please contact the
Manager for more information.
SERVICES NOT PROVIDED
Repair and maintenance of non-IIT hardware including:
- WESTLAW and LEXIS printers
- Scheduling of Computer Labs for student and/or staff functions
- Creating Webpages for faculty staff and students
- Any extensive repair of personal computers/laptops or devices
- Distribution (written or verbal) of hardware/software
recommendations for personal use that is not business/school related.
- Sale of personal computers or laptops
- Support of any outside vendor applications, or
non-business/non-school related software applications.