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A message from the CLC department
To assure your experience at Chicago-Kent College of
Law is a positive one, the Center for Law and Computers
is available to assist you with your computer and
technical questions and concerns. You can reach a member
of our staff by calling (312) 906-5300 (6-5300 house
phones) or sending an email to pchelp@kentlaw.iit.edu.
We are located in suite 540 if you would like to stop by
our office.
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Help Desk exam and
holiday Hours
Fall hours are effective August 26, 2013
to December 7, 2013
| Mon - Thur |
8:00 am - 8:00 pm |
| Friday |
8:00 am - 5:00 pm |
| Saturday |
12:00 pm - 5:00 pm |
| Sunday |
Closed |
Extended Exam hours are effective December 9, 2013
to December 20, 2013
| Mon - Fri |
8:00 am - 9:30 pm |
| Saturday |
12:00 pm - 5:00 pm |
| Sunday |
12:00 pm - 5:00 pm |
Holiday hours are effective December 23, 2013 to January
20, 2014
December 23. 24 : 8:00 am - 5:00 pm
December 26, 27, 30, 31: 10:00 am - 5:00 pm
January 2, 2014- January 20, 2014
| Mon - Thur |
8:00 am - 6:00 pm |
| Fri |
8:00 am - 5:00 pm |
| Sat- Sun |
Closed |
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Softest available
for download November 21, 2013
Log into www.examsoft.com\chicagokentlaw with the below information
to install SofTest
- Student ID: this is your CWID without the “A”
- Example: CWID is A21234567
-> Student ID is 21234567
- You can retrieve your CWID
by logging into my.iit.edu and going to the ‘IIT Personal
ID numbers’ section.
This will be the Banner CWID.
- Password: the last 6 digits
of your CWID
Instructions: these are attached to this message and located http://www.kentlaw.iit.edu/current-students/information-technology/exams
If you are experiencing problems with wireless conectivity please visit
us at the Help Desk in room 540 during normal business hours and we will
be happy to assist!
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New Scanner in the
student lounge
The CLC installed a new scanner in the Student Lounge. Scanning will
cost $0.04 per page.
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New color printer
available for students
Over the summer break CLC installed a new color printer on the Concourse.
Color printing will be charged at $0.15 per side. Jobs sent to the color
printer can only be released on the concourse. Color printing is also
available remotely at http://printing.kentlaw.edu. To
add the color printer please follow the instructions located at http://www.kentlaw.iit.edu/current-students/information-technology/student-printing.
If you need assistance with adding the color printer please stop by the
Help Desk in room 540.
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Introducing eduroam
IIT Chicago-Kent is pleased to be a part of the eduroam community. Eduroam
(Education Roaming) is a secure, world-wide roaming internet access service
developed for the international research and education community. For
more information on Eduroam please check out our website located at http://www.kentlaw.iit.edu/current-students/information-technology/eduroam
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Mac display adapters
available for loan
Beginning this semester CLC has purchased Mac display adapters that
can be loaned to use with classroom technology. Please visit the Help
Desk if you need a adapter for class.
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Connecting to wireless
network
A reminder, the DTC campus wireless network is secure. In order to access
the network, your laptop/mobile device must be connected to the SSID
IIT-Secure. Campus email and password is required and will be used as
the credentials to connect. Please refer to the wireless instructions
located at http://kentlaw.iit.edu/current-students/information-technology/instructions-tutorials/wireless-network to
connect.
Note: If you changed your password for your campus
email you must reconfigure the wireless connection with the new credentials
along with printing and other services.
If you are experiencing problems with wireless conectivity please visit
us at the Help Desk in room 540 during normal business hours and we will
be happy to assist!
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Student printing
from remote locations available Printing remotely is available for the Printall and ColorPrintall
Student printers. This is a convenient option for you to send print
jobs from any off campus location before coming to school. You
may also use this service from campus in the event you
experience problems with the print drivers installed on your
laptop and don’t have time to stop by the Help Desk.
Please see the instructions located at http://www.kentlaw.iit.edu/current-students/information-technology/student-printing on how to use the remote printing service from off campus.
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Symantec Endpoint Protection
Antivirus available for student use
For all current JD and LLM students Symantec Endpoint
Protection (SEP) Antivirus is available in the Help Desk for
installation. SEP is for Windows 8, 7, Vista and XP. SEP is
available for Mac Mountain Lion, Lion and Snow Leopard.
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Windows and Mac Office media available for student online purchase
Mac and Windows Office media is now available for
purchase
online.
Students may only purchase one (1) Office disk. Once the transaction
is complete please bring your receipt to the Help Desk to pick up
your disk.
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Service requests
In order to serve you in a timely manner please send email
requests to pchelp@kentlaw.iit.edu. Alternatively you can also
open a service ticket by visiting us on the web at
www.kentlaw.iit.edu/pchelp.
Emails/tickets received after business hours will be addressed
when we re-open the next day.
Walk-ins are on a first come first serve basis and based on the
level of urgency. You may schedule an appointment with us or call
us via a house phone at 65300 or 312-906-5300 during normal
business hours.
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Service Alerts and News
While we do not anticipate services to be down, occasionally things
do go wrong. In order to keep you informed we will post information
on our service and news pages.
Please visit us at www.kentlaw.iit.edu/current-students/information-technology for
service related issues and the latest information.
CLC will also periodically send important information via email from
clc announcements (clc-announce@kentlaw.iit.edu), Help Desk
Manager Heather Banks and occasionally from the Department Director
Sejal Vaishnav. We greatly appreciate your co-operation in reading
these emails.
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Security updates and Spam
Security updates
The web world has increasingly become a target for malicious malware
and viruses. Open vulnerabilities in operating systems and browsers
are just two of the many ways computing devices come under
attack. Please perform critical Microsoft or Apple software
updates. Also, keep your Anti-virus software up-to-date.
Periodically run scans to check for viruses and malware to
protect your system from any harm.
Spam
CLC will never ask for confidential information
such as usernames and passwords via email. Please do not
click or respond to any such emails as these typically
are embedded with viruses.
When in doubt please contact the Help desk immediately!
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myIIT Password Reset Tool
IT Office of Technology Services (OTS) has rolled out a new tool
for the myIIT portal that allows individuals who forget their
portal password to reset it themselves, rather than going through
the OTS Support Desk. This new tool requires individuals
to set up two secret questions and answers. When the
questions are answered correctly, users will have the ability
to reset their own password and access the portal.
The tool was activated on at 9:30 pm on Friday, January 8.
Upon logging into the portal for the first time after
activation, users will be prompted to set their secret questions
before accessing their myIIT account.
Users who have already set up their portal secret questions will
not need to take any action.
Adding this level of security will allow users to access IIT
technology services 24/7, even if they forget their password.
Contact OTS with any questions.
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IIT Print Channel is for MC printing only and
not for use at the DTC
Please note that student printing at Chicago-Kent is separate
from the process used on Main Campus - you should not use the
IIT Printing Channel in the my.iit.edu portal. If you have used
the channel to add money for printing, please contact Nancy
Caruson at caruson@iit.edu for a refund.
At Chicago-Kent, students receive credit for $28 worth
of free printing per semester which is equivalent to 400 pages
of black and white printing at $0.07 per side; any printing
beyond 400 pages is charged at a rate of $0.07 per
side.
All Chicago-Kent printing – both free and charged – is
managed by the Law School’s own printing system. You can
add money to your account at the station located in the 9th
floor photocopy room in the Library.
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Maintenance Activities
General maintenance is performed weekly. Hardware
and software maintenance activities on the Law School's technology
resources will begin from 9:30pm on Friday through 8:00am on
Saturday. Periodic interruptions to Chicago-Kent services may
occur during this time as work is conducted on servers, network
hardware, and other key systems.
Chicago-Kent College of Law utilizes certain administrative systems
such as Banner Student and the my.iit.edu portal service which are
located at the Illinois Institute of Technology Main Campus. The
IIT Office of Technology Services (OTS) conducts various maintenance
activities during the identical weekly maintenance period of 9:30pm
on Friday through 8:00am on Saturday. Periodic service interruptions
of IIT-hosted services may occur during this time.
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