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A message from the ITS department
To assure your experience at IIT Chicago-Kent College of Law
is a positive one, Information Technology Services(ITS) department
is available to assist you with technical
questions and concerns.
You can reach a member of our staff by stopping by Room 540, emailing helpdesk@kentlaw.iit.edu, calling 312-906-5300 or creating a ticket at www.kentlaw.iit.edu/helpdesk. Visit our home page for more information.
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For service alerts and news check out our page here
Welcome to Chicago-Kent!
The Information Technology Services department welcomes all new
students to Chicago-Kent! We are here to assist with all of your
technology needs. Please contact us by stopping by Room 540,
emailing helpdesk@kentlaw.iit.edu,
calling 312-906-5300 or creating a ticket at www.kentlaw.iit.edu/helpdesk.
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Help Desk Hours
The Help Desk hours will be the
below. Please stop by Room 540 during these times for technical
assistance.
| Mon - Thurs |
8:00am - 7:00pm |
| Fri |
8:00am - 5:00pm |
| Sat - Sun |
Closed |
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Student print/scan/copy accounts reset
The print balances for students has been reset as of Tuesday, January 19th
to $28. After the $28 is exhausted each additional black and white
page will cost $.07 and each color page will be $.15.
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Symantec Endpoint Protection now available for Windows 10
The antivirus Chicago-Kent provides, Symantec Endpoint Protection,
is now available for Windows 10. Please stop by the Help Desk during
our regular business hours to get this installed.
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Office 2016 for Windows available for download
Office 2016 is for Windows is now available for download at mso.kentlaw.iit.edu. Log in with your Chicago-Kent email and password to download the software.
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Microsoft Office 365 download information
Office 365 is now available for download for all students.
You can download Office 365 on up-to 15 devices. Please visit
http://mso.kentlaw.iit.edu/ and log in with your Chicago-Kent email
and password to download the software.
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Help Desk Summer hours
Starting May 15th the Help Desk will be open at the following times below.
| Mon, Tue, Wed, Thurs |
8:30am - 6:00pm |
| Fri |
8:30pm - 5:00pm |
| Sat, Sun |
Closed |
Closed on July 4th for the Independence Day holiday
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Best Practices: Safeguarding your computer from Phishing attacks, hackers, etc
Many of our users are consistently bombarded with Phishing emails and are subject to hacking. Any entity from IIT will never ask for sensitive information via email. Please do not respond to any such phishing attempts. Keep your computing devices safe by regulary updating virus definations, periodically running virus scans and keeping the operating system updated with system patches.
Visit our
Best Practices page for more information on how to safeguard your data and computing device.
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Connect to IIT-Secure wireless network with Chicago-Kent email address
In order to access the IIT-Secure wireless network all users must
use their full @kentlaw.iit.edu email address to connect to the network.
Please refer to our wireless
instructions page for more information
or visit the Help Desk in Room 540.
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How to change and sync your password
To change and sync your password please log into my.iit.edu and
click My Account. Create a new password and click Save Changes. Click
Back to Welcome tab and click the Training and Support tab. Under
Google Apps Account Maintenance click Sync Your password. This will
ensure your myIIT, Chicago-Kent printing/wireless and Gmail account
passwords are all the same. Once you change your password you must
have your devices reconfigured for the wireless network and for printing.
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Eduroam available at Chicago-Kent
IIT Chicago-Kent is pleased to be a part of the eduroam community.
Eduroam (Education Roaming) is a secure, world-wide roaming internet
access service developed for the international research and
education community. For more information on Eduroam please check out
our website located at www.kentlaw.iit.edu/current-students/information-technology-services/tech-help/wireless-network/eduroam
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Student printing
from remote locations available
Printing remotely is available for the Printall and ColorPrintall
Student printers. This is a convenient option for you to send print
jobs from any off campus location before coming to school. You
may also use this service from campus in the event you
experience problems with the print drivers installed on your
laptop and don’t have time to stop by the Help Desk.
Please see the instructions located at
www.kentlaw.iit.edu/current-students/information-technology/student-printing
on how to use the remote printing service from off campus.
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Symantec Endpoint Protection
Antivirus available for student use
For all current JD and LLM students Symantec Endpoint
Protection (SEP) Antivirus is available in the Help Desk
for installation. SEP is for Windows 8.1, 8, 7 and Vista.
SEP is available for Mac Yosemite, Mavericks, Mountain Lion, and Lion.
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Service Alerts and News
While we do not anticipate services to be down, occasionally things
do go wrong. In order to keep you informed we will post information
on our service and news pages.
Please visit us athttp://www.kentlaw.iit.edu/current-students/information-technology-services/service-alerts
for service related issues and the latest information.
ITS will also periodically send important information via email from
its announcements (its-announce@kentlaw.iit.edu), Help Desk
Manager Heather Banks and occasionally from the Department Director
Sejal Vaishnav. We greatly appreciate your co-operation in reading
these emails.
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Security Updates and Spam
Security updates
The web world has increasingly become a target for malicious malware
and viruses. Open vulnerabilities in operating systems and browsers
are just two of the many ways computing devices come under
attack. Please perform critical Microsoft or Apple software
updates. Also, keep your Anti-virus software up-to-date.
Periodically run scans to check for viruses and malware to
protect your system from any harm.
Spam
ITS will never ask for confidential information
such as usernames and passwords via email. Please do not
click or respond to any such emails as these typically
are embedded with viruses.
When in doubt please contact the Help desk immediately!
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IIT Print Channel is for MC printing only and not for use at
the DTC
Please note that student printing at Chicago-Kent is separate
from the process used on Main Campus - you should not use the
IIT Printing Channel in the my.iit.edu portal. If you have used
the channel to add money for printing, please contact the
Main Campus Help Desk at supportdesk@iit.edu for a refund.
At Chicago-Kent, students receive credit for $28 worth of
free printing per semester which is equivalent to 400 pages
of black and white printing at $0.07 per side; any printing
beyond 400 pages is charged at a rate of $0.07 per side for
black and white and $.15 per side for color.
All Chicago-Kent printing – both free and charged – is
managed by the Law School’s own printing system. You can
add money to your account at the station located in the 9th
floor photocopy room in the Library.
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Maintenance Activities
General maintenance is performed weekly. Hardware
and software maintenance activities on the Law School's technology
resources will begin from 9:30pm on Friday through 8:00am on
Saturday. Periodic interruptions to Chicago-Kent services may
occur during this time as work is conducted on servers, network
hardware, and other key systems.
Chicago-Kent College of Law utilizes certain administrative systems
such as Banner Student and the my.iit.edu portal service which are
located at the Illinois Institute of Technology Main Campus. The
IIT Office of Technology Services (OTS) conducts various maintenance
activities during the identical weekly maintenance period of 9:15pm
on Friday through 11:00am on Saturday. Periodic service interruptions
of IIT-hosted services may occur during this time.
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