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A message from the ITS department
To assure your experience at IIT Chicago-Kent College of Law
is a positive one, Information Technology Services(ITS) department
is available to assist you with your computer and technical
questions and concerns. You can reach a member of our staff by
calling (312) 906-5300 (6-5300 house phones) or sending an email
to helpdesk@kentlaw.iit.edu. We are located in suite 540 if you
would like to stop by our office.
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Phishing Emails
Phishing emails are attempts to gather personal information
by masquerading as another entity such as the Help Desk. Members
of the Chicago-Kent community have received emails appearing to be
from the IT department asking users for their passwords, to validate
their Chicago-Kent Gmail account, etc. which are phishing attempts.
Please do not respond to any such phishing attempts. You can mark
these messages as spam and then forward them to the Help Desk so we
are aware. Visit our
Best Practices page for more information.
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Mac Yosemite 10.10 Wireless Issues
Some users have had difficulty accessing the Chicago-Kent wireless
network on Mac OS X 10.10 Yosemite. This is due to a bug in Apple's
OS X Yosemite that affects the type of wireless authentication used
at Chicago-Kent, the Main Campus and other institutions. Apple has
released a software update in order to alleviate this problem.
Another software update from Apple regarding wireless issues is still
pending.
The software update released by Apple is 10.10.2 which resolves an
issue that may cause Wi-Fi to disconnect and web pages to render slowly.
To install the software update on your Mac click the App Store and
then click updates and install the 10.10.2 software update. Apple is
aware that there are still issues with devices bouncing between
frequencies on wireless access points, which results in dropped
connections and poor performance. Apple has not provided an update to
resolve this issue as yet.
See more at: http://kentlaw.iit.edu/current-students/information-technology-services/service-alerts#sthash.WbZBV7Jk.dpuf
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Office 365 licenses for Faculty and Staff now available
Office 365 is now available to Faculty and Staff at no additional
cost. Office 365 includes Word, Excel, PowerPoint, etc. and can
be installed on up to 15 devices i.e 5 installs of Office on PC/Mac,
5 installs of Office on iPad & 5 installs of Office Mobile on all
smart phones. To install the software please visit
mso.kentlaw.iit.edu and log in with your IIT Chicago-Kent
email and password.
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Google Drive now has unlimited space
Google has announced that Google Apps for Education
Google Drive now has unlimited storage space. Individual
files can be up to 5TB in size. Please contact the Help Desk
with any questions about this change or any of the features for
Google Apps by calling 312-906-5300, emailing
helpdesk@kentlaw.iit.edu or creating a trouble ticket at
www.kentlaw.iit.edu/pchelp.
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Connect to IIT-Secure wireless network with Chicago-Kent email address
In order to access the IIT-Secure wireless network all users must
use their full @kentlaw.iit.edu email address to connect to the network.
Please refer to our wireless
instructions page for more information
or visit the Help Desk in Room 540.
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Help Desk hours
The Help Desk Spring 2015 hours will be the
below. Please stop by Room 540 during these times for technical
assistance.
| Mon - Thurs |
8:00am - 8:00pm |
| Fri |
8:00am - 5:00pm |
| Sat |
12:00pm - 5:00pm |
| Sun |
Closed |
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Office 365 information for Students
Office 365 is now available for download for all students. You
can download Office 365 on up-to 15 devices. Please visit
mso.kentlaw.iit.edu and
log in with your Chicago-Kent email and password to download the
software. Visit our
Office 365 page for more information.
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How to change and sync your password
To change and sync your password please log into my.iit.edu and
click My Account. Create a new password and click Save Changes. Click
Back to Welcome tab and click the Training and Support tab. Under
Google Apps Account Maintenance click Sync Your password. This will
ensure your myIIT, Chicago-Kent printing/wireless and Gmail account
passwords are all the same. Once you change your password you must
have your devices reconfigured for the wireless network and for printing.
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Eduroam available at Chicago-Kent
IIT Chicago-Kent is pleased to be a part of the eduroam community. Eduroam
(Education Roaming) is a secure, world-wide roaming internet access service
developed for the international research and education community. For
more information on Eduroam please check out our website located at http://www.kentlaw.iit.edu/current-students/information-technology/eduroam
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Student printing
from remote locations available
Printing remotely is available for the Printall and ColorPrintall
Student printers. This is a convenient option for you to send print
jobs from any off campus location before coming to school. You
may also use this service from campus in the event you
experience problems with the print drivers installed on your
laptop and don’t have time to stop by the Help Desk.
Please see the instructions located at
www.kentlaw.iit.edu/current-students/information-technology/student-printing
on how to use the remote printing service from off campus.
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Symantec Endpoint Protection
Antivirus available for student use
For all current JD and LLM students Symantec Endpoint
Protection (SEP) Antivirus is available in the Help Desk
for installation. SEP is for Windows 8.1, 8, 7 and Vista.
SEP is available for Mac Yosemite, Mavericks, Mountain Lion, and Lion.
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Service requests
In order to serve you in a timely manner please send email
requests to helpdesk@kentlaw.iit.edu.
Alternatively you can also open a service ticket by visiting us on
the web at
www.kentlaw.iit.edu/helpdesk.
Emails/tickets received after business hours will be addressed
when we re-open the next day. Walk-ins are on a first come first
serve basis and based on the level of urgency. You may schedule
an appointment with us or call us via a house phone at 65300
or 312-906-5300 during normal business hours.
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Service Alerts and News
While we do not anticipate services to be down, occasionally things
do go wrong. In order to keep you informed we will post information
on our service and news pages.
Please visit us at www.kentlaw.iit.edu/current-students/information-technology for
service related issues and the latest information.
ITS will also periodically send important information via email from
its announcements (its-announce@kentlaw.iit.edu), Help Desk
Manager Heather Banks and occasionally from the Department Director
Sejal Vaishnav. We greatly appreciate your co-operation in reading
these emails.
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Security Updates and Spam
Security updates
The web world has increasingly become a target for malicious malware
and viruses. Open vulnerabilities in operating systems and browsers
are just two of the many ways computing devices come under
attack. Please perform critical Microsoft or Apple software
updates. Also, keep your Anti-virus software up-to-date.
Periodically run scans to check for viruses and malware to
protect your system from any harm.
Spam
ITS will never ask for confidential information
such as usernames and passwords via email. Please do not
click or respond to any such emails as these typically
are embedded with viruses.
When in doubt please contact the Help desk immediately!
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IIT Print Channel is for MC printing only and not for use at
the DTC
Please note that student printing at Chicago-Kent is separate
from the process used on Main Campus - you should not use the
IIT Printing Channel in the my.iit.edu portal. If you have used
the channel to add money for printing, please contact the
Main Campus Help Desk at supportdesk@iit.edu for a refund.
At Chicago-Kent, students receive credit for $28 worth of
free printing per semester which is equivalent to 400 pages
of black and white printing at $0.07 per side; any printing
beyond 400 pages is charged at a rate of $0.07 per side for
black and white and $.15 per side for color.
All Chicago-Kent printing – both free and charged – is
managed by the Law School’s own printing system. You can
add money to your account at the station located in the 9th
floor photocopy room in the Library.
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Maintenance Activities
General maintenance is performed weekly. Hardware
and software maintenance activities on the Law School's technology
resources will begin from 9:30pm on Friday through 8:00am on
Saturday. Periodic interruptions to Chicago-Kent services may
occur during this time as work is conducted on servers, network
hardware, and other key systems.
Chicago-Kent College of Law utilizes certain administrative systems
such as Banner Student and the my.iit.edu portal service which are
located at the Illinois Institute of Technology Main Campus. The
IIT Office of Technology Services (OTS) conducts various maintenance
activities during the identical weekly maintenance period of 9:15pm
on Friday through 11:00am on Saturday. Periodic service interruptions
of IIT-hosted services may occur during this time.
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