Chicago-Kent home page Student portal Faculty portal Staff portal About The Record Current Record headlines Publication deadlines The Record archives

Information Technology Services (ITS)

Information Technology Services' home page

Week of June 22, 2015

A message from the ITS department

To assure your experience at IIT Chicago-Kent College of Law is a positive one, Information Technology Services(ITS) department is available to assist you with technical questions and concerns.

You can reach a member of our staff by stopping by Room 540, emailing helpdesk@kentlaw.iit.edu, calling 312-906-5300 or creating a ticket at www.kentlaw.iit.edu/helpdesk. Visit our home page for more information.

For service alerts and news check out our page here

  
Help Desk Summer 2015 hours

Starting May 18th the Help Desk will be open at the following times below.

Mon, Wed, Thurs 8:00am - 6:00pm
Tue 8:00am - 7:00pm
Fri 8:00pm - 5:00pm
Sat, Sun Closed

Closed on July 4th for the Independence Day holiday

Return to top of page


Best Practices: Safeguarding your computer from Phishing attacks, hackers, etc

Many of our users are consistently bombarded with Phishing emails and are subject to hacking. Any entity from IIT will never ask for sensitive information via email. Please do not respond to any such phishing attempts. Keep your computing devices safe by regulary updating virus definations, periodically running virus scans and keeping the operating system updated with system patches. Visit our Best Practices page for more information on how to safeguard your data and computing device.

Return to top of page


Connect to IIT-Secure wireless network with Chicago-Kent email address

In order to access the IIT-Secure wireless network all users must use their full @kentlaw.iit.edu email address to connect to the network. Please refer to our wireless instructions page for more information or visit the Help Desk in Room 540.

Return to top of page


How to change and sync your password

To change and sync your password please log into my.iit.edu and click My Account. Create a new password and click Save Changes. Click Back to Welcome tab and click the Training and Support tab. Under Google Apps Account Maintenance click Sync Your password. This will ensure your myIIT, Chicago-Kent printing/wireless and Gmail account passwords are all the same. Once you change your password you must have your devices reconfigured for the wireless network and for printing.

Return to top of page


Eduroam available at Chicago-Kent

IIT Chicago-Kent is pleased to be a part of the eduroam community. Eduroam (Education Roaming) is a secure, world-wide roaming internet access service developed for the international research and education community. For more information on Eduroam please check out our website located at www.kentlaw.iit.edu/current-students/information-technology-services/tech-help/wireless-network/eduroam

Return to top of page


Student printing from remote locations available

Printing remotely is available for the Printall and ColorPrintall Student printers. This is a convenient option for you to send print jobs from any off campus location before coming to school. You may also use this service from campus in the event you experience problems with the print drivers installed on your laptop and don’t have time to stop by the Help Desk.

Please see the instructions located at www.kentlaw.iit.edu/current-students/information-technology/student-printing on how to use the remote printing service from off campus.

Return to top of page


Symantec Endpoint Protection Antivirus available for student use

For all current JD and LLM students Symantec Endpoint Protection (SEP) Antivirus is available in the Help Desk for installation. SEP is for Windows 8.1, 8, 7 and Vista. SEP is available for Mac Yosemite, Mavericks, Mountain Lion, and Lion.

Return to top of page


Service Alerts and News

While we do not anticipate services to be down, occasionally things do go wrong. In order to keep you informed we will post information on our service and news pages.

Please visit us athttp://www.kentlaw.iit.edu/current-students/information-technology-services/service-alerts for service related issues and the latest information.

ITS will also periodically send important information via email from its announcements (its-announce@kentlaw.iit.edu), Help Desk Manager Heather Banks and occasionally from the Department Director Sejal Vaishnav. We greatly appreciate your co-operation in reading these emails.

Return to top of page


Security Updates and Spam

Security updates
The web world has increasingly become a target for malicious malware and viruses. Open vulnerabilities in operating systems and browsers are just two of the many ways computing devices come under attack. Please perform critical Microsoft or Apple software updates. Also, keep your Anti-virus software up-to-date. Periodically run scans to check for viruses and malware to protect your system from any harm.

Spam
ITS will never ask for confidential information such as usernames and passwords via email. Please do not click or respond to any such emails as these typically are embedded with viruses.

When in doubt please contact the Help desk immediately!

Return to top of page


IIT Print Channel is for MC printing only and not for use at the DTC

Please note that student printing at Chicago-Kent is separate from the process used on Main Campus - you should not use the IIT Printing Channel in the my.iit.edu portal. If you have used the channel to add money for printing, please contact the Main Campus Help Desk at supportdesk@iit.edu for a refund.

At Chicago-Kent, students receive credit for $28 worth of free printing per semester which is equivalent to 400 pages of black and white printing at $0.07 per side; any printing beyond 400 pages is charged at a rate of $0.07 per side for black and white and $.15 per side for color.

All Chicago-Kent printing – both free and charged – is managed by the Law School’s own printing system. You can add money to your account at the station located in the 9th floor photocopy room in the Library.

Return to top of page


Maintenance Activities

General maintenance is performed weekly. Hardware and software maintenance activities on the Law School's technology resources will begin from 9:30pm on Friday through 8:00am on Saturday. Periodic interruptions to Chicago-Kent services may occur during this time as work is conducted on servers, network hardware, and other key systems.

Chicago-Kent College of Law utilizes certain administrative systems such as Banner Student and the my.iit.edu portal service which are located at the Illinois Institute of Technology Main Campus. The IIT Office of Technology Services (OTS) conducts various maintenance activities during the identical weekly maintenance period of 9:15pm on Friday through 11:00am on Saturday. Periodic service interruptions of IIT-hosted services may occur during this time.

Return to top of page


CALENDARS

.: Main Chicago-Kent event
   calendar

.: Academic calendar

.: CLE calendar

.: Alumnae/i event calendar

.: Admissions calendar

Chicago-Kent home page Student portal Faculty portal Staff portal About The Record Current Record headlines Publication deadlines The Record archives