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A message from the CLC department
To assure your experience at Chicago-Kent College of
Law is a positive one, the Center for Law and Computers
is available to assist you with your computer and
technical questions and concerns. You can reach a member
of our staff by calling (312) 906-5300 (6-5300 house
phones) or sending an email to pchelp@kentlaw.iit.edu.
We are located in suite 540 if you would like to stop by
our office.
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Help Desk Spring 2014 hours
Starting Tuesday, January 21st the Help Desk will be open at the
below times in Room 540.
| Mon - Thurs |
8:00am - 8:00pm |
| Fri |
8:00am - 5:00pm |
| Sat |
12:00pm - 5:00pm |
| Sun |
Closed |
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Windows XP support to end April 8, 2014
Microsoft will be ending support for its Windows XP operating system
on April 8, 2014. Microsoft will not be releasing security updates
or support patches after this time which leaves your computer
vulnerable to attacks. These attacks could compromise your personal
password, cause a loss of data, identity left, etc. The CLC recommends
that you upgrade your Windows XP computer to either Windows 7 or
Windows 8 if you can or replace your computer with one with a later
operating system. Please contact the Help Desk with any questions
or concerns.
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Eduroam available at Chicago-Kent
IIT Chicago-Kent is pleased to be a part of the eduroam community. Eduroam
(Education Roaming) is a secure, world-wide roaming internet access service
developed for the international research and education community. For
more information on Eduroam please check out our website located at http://www.kentlaw.iit.edu/current-students/information-technology/eduroam
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Mac display adapters
available for loan
The CLC has Mac display adapters that can be loaned out for use with
classroom technology. Please visit the Help Desk during normal
business hours to check out an adapter.
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Connecting to wireless
network
A reminder, the DTC campus wireless network is secure. In order to access
the network, your laptop/mobile device must be connected to the SSID
IIT-Secure. Campus email and password is required and will be used as
the credentials to connect. Please refer to the wireless instructions
located at http://kentlaw.iit.edu/current-students/information-technology/instructions-tutorials/wireless-network to
connect.
Note: If you changed your password for your campus
email you must reconfigure the wireless connection with the new credentials
along with printing and other services.
If you are experiencing problems with wireless conectivity please visit
us at the Help Desk in room 540 during normal business hours and we will
be happy to assist!
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Student printing
from remote locations available Printing remotely is available for the Printall and ColorPrintall
Student printers. This is a convenient option for you to send print
jobs from any off campus location before coming to school. You
may also use this service from campus in the event you
experience problems with the print drivers installed on your
laptop and don’t have time to stop by the Help Desk.
Please see the instructions located at http://www.kentlaw.iit.edu/current-students/information-technology/student-printing on how to use the remote printing service from off campus.
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Symantec Endpoint Protection
Antivirus available for student use
For all current JD and LLM students Symantec Endpoint
Protection (SEP) Antivirus is available in the Help Desk for
installation. SEP is for Windows 8, 7, Vista and XP. SEP is
available for Mac Mountain Lion, Lion and Snow Leopard.
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Windows and Mac Office media available for student online purchase
Mac and Windows Office media is now available for
purchase
online.
Students may only purchase one (1) Office disk. Once the transaction
is complete please bring your receipt to the Help Desk to pick up
your disk.
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Service requests
In order to serve you in a timely manner please send email
requests to pchelp@kentlaw.iit.edu. Alternatively you can also
open a service ticket by visiting us on the web at
www.kentlaw.iit.edu/pchelp.
Emails/tickets received after business hours will be addressed
when we re-open the next day.
Walk-ins are on a first come first serve basis and based on the
level of urgency. You may schedule an appointment with us or call
us via a house phone at 65300 or 312-906-5300 during normal
business hours.
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Service Alerts and News
While we do not anticipate services to be down, occasionally things
do go wrong. In order to keep you informed we will post information
on our service and news pages.
Please visit us at www.kentlaw.iit.edu/current-students/information-technology for
service related issues and the latest information.
CLC will also periodically send important information via email from
clc announcements (clc-announce@kentlaw.iit.edu), Help Desk
Manager Heather Banks and occasionally from the Department Director
Sejal Vaishnav. We greatly appreciate your co-operation in reading
these emails.
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Security Updates and Spam
Security updates
The web world has increasingly become a target for malicious malware
and viruses. Open vulnerabilities in operating systems and browsers
are just two of the many ways computing devices come under
attack. Please perform critical Microsoft or Apple software
updates. Also, keep your Anti-virus software up-to-date.
Periodically run scans to check for viruses and malware to
protect your system from any harm.
Spam
CLC will never ask for confidential information
such as usernames and passwords via email. Please do not
click or respond to any such emails as these typically
are embedded with viruses.
When in doubt please contact the Help desk immediately!
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IIT Print Channel is for MC printing only and not for use at
the DTC
Please note that student printing at Chicago-Kent is separate
from the process used on Main Campus - you should not use the
IIT Printing Channel in the my.iit.edu portal. If you have used
the channel to add money for printing, please contact the
Main Campus Help Desk at supportdesk@iit.edu for a refund.
At Chicago-Kent, students receive credit for $28 worth of
free printing per semester which is equivalent to 400 pages
of black and white printing at $0.07 per side; any printing
beyond 400 pages is charged at a rate of $0.07 per side for
black and white and $.15 per side for color.
All Chicago-Kent printing – both free and charged – is
managed by the Law School’s own printing system. You can
add money to your account at the station located in the 9th
floor photocopy room in the Library.
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Maintenance Activities
General maintenance is performed weekly. Hardware
and software maintenance activities on the Law School's technology
resources will begin from 9:30pm on Friday through 8:00am on
Saturday. Periodic interruptions to Chicago-Kent services may
occur during this time as work is conducted on servers, network
hardware, and other key systems.
Chicago-Kent College of Law utilizes certain administrative systems
such as Banner Student and the my.iit.edu portal service which are
located at the Illinois Institute of Technology Main Campus. The
IIT Office of Technology Services (OTS) conducts various maintenance
activities during the identical weekly maintenance period of 9:30pm
on Friday through 8:00am on Saturday. Periodic service interruptions
of IIT-hosted services may occur during this time.
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