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Information Technology Services (ITS)

Information Technology Services' home page

Week of July 6, 2020

A message from the ITS department

To assure your experience at IIT Chicago-Kent College of Law is a positive one, Information Technology Services(ITS) department is available to assist you with technical questions and concerns.

You can reach a member of our staff by stopping by Room 540, emailing, or calling 312-906-5300. Visit our home page for more information.

For service alerts and news check out our page here

Help Desk Hours

The Help Desk hours will be the below. Please stop by Room 540 during these times for technical assistance.

Mon - Thurs 8:30am - 7:00pm
Fri 8:30am - 5:00pm
Sat - Sun Closed

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Windows 7 is End of life

Starting March 15, 2020, any device running Windows 7 will be blocked from using Illinois Tech networks including the downtown campus. Please see full text from the University here: For questions or assistance with your Windows 7 device please contact the helpdesk at or call 312-906-5300 or stop by room 540 during business hours.

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Symantec Endpoint Protection now available for Windows 10

The antivirus Chicago-Kent provides, Symantec Endpoint Protection, is now available for Windows 10. Please stop by the Help Desk during our regular business hours to get this installed.

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Office 2016 for Windows available for download

Office 2016 is for Windows is now available for download at Log in with your Chicago-Kent email and password to download the software.

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Microsoft Office 365 download information

Office 365 is now available for download for all students. You can download Office 365 on up-to 15 devices. Please visit and log in with your Chicago-Kent email and password to download the software.

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Best Practices: Safeguarding your computer from Phishing attacks, hackers, etc

Many of our users are consistently bombarded with Phishing emails and are subject to hacking. Any entity from IIT will never ask for sensitive information via email. Please do not respond to any such phishing attempts. Keep your computing devices safe by regulary updating virus definations, periodically running virus scans and keeping the operating system updated with system patches. Visit our Best Practices page for more information on how to safeguard your data and computing device.

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Connect to IIT-Secure wireless network with Chicago-Kent email address

In order to access the IIT-Secure wireless network all users must use their full email address to connect to the network. Please refer to our wireless instructions page for more information or visit the Help Desk in Room 540.

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Eduroam available at Chicago-Kent

IIT Chicago-Kent is pleased to be a part of the eduroam community. Eduroam (Education Roaming) is a secure, world-wide roaming internet access service developed for the international research and education community. For more information on Eduroam please check out our website located at

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Student printing from remote locations available

Printing remotely is available for the Printall and ColorPrintall Student printers. This is a convenient option for you to send print jobs from any off campus location before coming to school. You may also use this service from campus in the event you experience problems with the print drivers installed on your laptop and don’t have time to stop by the Help Desk.

Please see the instructions located at here on how to use the remote printing service from off campus.

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Symantec Endpoint Protection Antivirus available for student use

For all current JD and LLM students Symantec Endpoint Protection (SEP) Antivirus is available in the Help Desk for installation. SEP is for Windows 8.1, 8, 7 and Vista. SEP is available for Mac Yosemite, Mavericks, Mountain Lion, and Lion.

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Service Alerts and News

While we do not anticipate services to be down, occasionally things do go wrong. In order to keep you informed we will post information on our service and news pages.

Please visit us at for service related issues and the latest information.

ITS will also periodically send important information via email from its announcements (, Help Desk Manager Heather Banks and occasionally from the Department Director Sejal Vaishnav. We greatly appreciate your co-operation in reading these emails.

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Security Updates and Spam

Security updates
The web world has increasingly become a target for malicious malware and viruses. Open vulnerabilities in operating systems and browsers are just two of the many ways computing devices come under attack. Please perform critical Microsoft or Apple software updates. Also, keep your Anti-virus software up-to-date. Periodically run scans to check for viruses and malware to protect your system from any harm.

ITS will never ask for confidential information such as usernames and passwords via email. Please do not click or respond to any such emails as these typically are embedded with viruses.

When in doubt please contact the Help desk immediately!

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IIT Print Channel is for MC printing only and not for use at the DTC

Please note that student printing at Chicago-Kent is separate from the process used on Main Campus - you should not use the IIT Printing Channel in the portal. If you have used the channel to add money for printing, please contact the Main Campus Help Desk at for a refund.

At Chicago-Kent, students receive credit for $28 worth of free printing per semester which is equivalent to 400 pages of black and white printing at $0.07 per side; any printing beyond 400 pages is charged at a rate of $0.07 per side for black and white and $.15 per side for color.

All Chicago-Kent printing – both free and charged – is managed by the Law School’s own printing system. You can add money to your account at the station located in the 9th floor photocopy room in the Library.

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Maintenance Activities

General maintenance is performed weekly. Hardware and software maintenance activities on the Law School's technology resources will begin from 9:30pm on Friday through 8:00am on Saturday. Periodic interruptions to Chicago-Kent services may occur during this time as work is conducted on servers, network hardware, and other key systems.

Chicago-Kent College of Law utilizes certain administrative systems such as Banner Student and the portal service which are located at the Illinois Institute of Technology Main Campus. The IIT Office of Technology Services (OTS) conducts various maintenance activities during the identical weekly maintenance period of 9:15pm on Friday through 11:00am on Saturday. Periodic service interruptions of IIT-hosted services may occur during this time.

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