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Office (Help Desk): Room 540
Technical Support Help Desk Hours
Monday-Thursday: 8:30 a.m. - 6:00 p.m.
Friday: 8:30 a.m. - 5:00 p.m.
Phone: (312) 906-5300
Fax: (312) 906-5165
Microsoft Office 2000 Professional Edition and FrontPage:
The Center for Law and Computers has MS
Office 2000 Professional Edition and FrontPage available
for purchase at a discounted educational use rate. The
disks can be purchased at the Help Desk in Room 540. Each
student is allowed to purchase only one copy
for the price of $25.50. Please bring your student or
other photo ID with you to purchase a set.
Printing on KENTNET
The Center for Law and Computers has implemented
print accounting software which allows you to:
1. Send print jobs to queue -- This feature
allows you to send print jobs to the print station at
the front of each lab where they are held in queue until
you release them. In addition, you are able to send multiple
print jobs to the queue and they are held until you release
them at the print station.
2. You are able to check the balance of
your print account -- This feature allows you to look
at the number of copies you have remaining for the term
(note: each student is allotted 400 pages per semester;
additional pages beyond the 400 are billed at $.05 per
Your 400 page limit is reset at the beginning
of each semester.
Make sure you have sent your print
job to the print station by confirming that your username
is shown in the Select Print job username dialogue
Double click your username with the
mouse to bring up network password entry box.
Enter your NETWORK PASSWORD. Highlight
job(s) to print and click the PRINT button on the
top left of the program window.
station will release all print jobs sent under your username.
When your print jobs are listed you have the opportunity
to delete them before actually sending them to print.
- The printer may take a few minutes to warm up if
not recently used.
You can check your page balance at
the workstation you are logged on to by double clicking
on the dollar sign icon ( $ ) on the bottom
right of your screen.
After clicking this icon you will
see a balance screen.
If the printer says toner low and
the "READY" button is not lit, push the
"GO" button so it is lit to continue to
print. E-mail helpdesk ONLY when your print job becomes
faded. You will be credited for any pages printed
light due to low toner.
If you have questions,
please email HELPDESK@kentlaw.edu
or call 906-5300.
The principle printers in the KENTNET system
are Hewlett-Packard LaserJet 8000N Printers. There is
one printer in each lab 700, 760 and 900 that is set up
as the default printer when you sign on in that lab.
Individual Student Printing Accounts:
Each student receives 400 pages of printing
per semester. Any printing past 400 pages will be charged
to your student printing account at .05 per page. You
must settle your student account with the Bursar's
Office before receiving your 400 page allotment for
the following semester. Students with outstanding balances
will have their Kentnet accounts deactivated until the
balance is paid. Graduating students with a delinquent
printing balance will not receive their diplomas
until the accounts are paid in full.
If you print work for a faculty member,
you must print out a detailed balance and have the faculty
member sign for their pages. Present the signed balance
sheet to the Help Desk in the Center for Law and Computers
(Room 540). Your print account will be credited accordingly.
Print jobs that are sent to the Document
Center printer (9th floor-library) require payment when
Please report any problems with printers
or printing to the Help Desk by Email: email@example.com
or in house phone number 6-5300.
It Is Critical to Update Your Virus
Detection Software Regularly:
As always, it is a good idea to update the
virus protection software on your personal computer periodically
to catch any new viruses lurking out there in cyber world
Since we have a volume license to McAfee Virus Scan,
each student, faculty and staff should have a copy of
this software on his/her computer. (It is free to C-K
students so...No excuse not to have it!)
The Center for Law and Computers takes a
proactive stance in trying to eradicate viruses by cleaning
them as they come through our servers, we cannot protect
each individual PC. We are asking that you also be proactive
to ensure that your PC does not become infected.
Because there are new virus outbreaks DAILY,
we want to stress the importance of having the latest
virus protection software and updated virus definition
(.DAT) files. We'd also like to remind you that regular
virus scans of all drives (weekly, if possible) are necessary
in order to detect and clean any viruses so they are not
sent to friends and/or colleagues.
Chicago-Kent is licensed for and supports
McAfee Virus Scan from Network Associates. According to
information on their web site, there are over 50,000+
viruses out there and the potential for damage is continuous.
We here at the Center for Law and Computers want to make
sure you have the best possible protection for your PC.
Please follow the manual instructions below to install
the latest virus definition updates (.DAT files) for your
Check to see that you have a recent version of the virus
scanning software on your computer.
You can do this by clicking on the small
blue and red "VShield" icon in the lower right
corner of your screen with the right mouse button. When
you do, a small menu will pop up. Select the "About"
choice in this menu by clicking on it once with the left
After clicking "About" you will get a box that
displays several numbers. There are two important numbers
that you should be concerned with. The first number is
in boldface and located next to the phrase "McAfee
Virus Scan" toward the top of the box's gray area.
This number tells you what version of the Virus Scan product
or "engine" you are running. You should be running
some version of 4.x. Any version of 3.x is too old and
should be updated to a later version, please call the
Help Desk to schedule an update. The second number you
should be concerned with in the "About" box
is the number next to the phrase "Virus definitions."
The last four digits of this number tell you the version
of the ".DAT" you are running. As an example,
the picture below is from a PC that is running version
4.0.3 of the Virus Scan product (engine) and version 4115
of the virus definitions (.DAT files).
SECOND: Install the
latest virus definition updates on your computer.
These procedures may
force a reboot of your computer. In order to avoid loss
of data, close all programs except Outlook before completing
any of the following steps.
While signed on to the C-K network, run
the update with the following three steps:
Find the icon called "virus
updates" on your desktop
- Double click the icon a box will appear as seen
- Click on "Run" in the Start Menu
- Click on the Windows "Start Menu" in the
lower left hand side of your screen.
- Click on "Run" in the Start Menu.
- In the space next to the word "Open:"
enter the following text,
(that's a lower case "l" n k
not an upper case "I" n k)
- While signed on to the C-K network, run the update
with the following three steps:
- Double Click on the folder named VirusUpdates located
on your Desktop.
- Double Click on the file sdatXXXX.exe. Where XXXX
is the number of the dat file.
Once the "SuperDat" update program
starts, click on "Next."
You may be prompted to restart your computer.
Run a virus scan on your PC.
- Click on the "Start Menu" button.
- Click on "Programs.
- Click on "Network Associates" or "
McAfee Virus Scan."
- Drop down to "Virus Scan.
- A window will open that gives you options to run
a virus scan on your drives.
- Click on "Where & What" tab.
- Make sure "Include subfolders" box is
checked and click the radio button next to "All
- Click on "Action" tab.
- Click on down arrow and select "Clean infected
- Click "Scan now."
This will begin the scanning process. It
will check all the files on the drive you designated.
It may take a few minutes to several hours depending on
the speed of your computer and the number of files you
have. Your patience will pay off, remember you will be
preventing problems in the future.
Note: The above procedures can be used in
the future to update your .DAT files.
A great source for additional information
about viruses is the Network Associates site:
As always, if you have questions or need
additional assistance, please feel free to contact the
help desk at (312) 906-5300.
The Email stations located throughout the
building are intended to allow students convenient and
quick access to Email and the Record. Please be considerate
to your fellow students when using these stations. If
you want to compose many or long messages, or browse the
Internet at length, please use one of the 3 computer labs
in the library. Thank you for your cooperation.
Lab 900 is on the ninth floor of the library
at the west end of the building and has 12 computers.
Turn left when you enter the library through the ninth
floor entrance. The printer for the ninth floor lab is
in Room 986, in the corner of the area.
Lab 700, the large, glass-walled room on
the seventh floor of the library, is the largest lab,
with 30 computers. This lab is sometimes used for larger
research classes and it is always used for exams. LEXIS-NEXIS
and WESTLAW representatives conduct office hours in Lab
700. The schedule of their office hours will be posted
weekly in the Record. They can help you with online research
Lab 760, also on the seventh floor of the
library, is equipped with 20 computers. It is often used
for research classes.
From time to time, the law school schedules
classes or exams in the labs. When this occurs, a sign
will be posted outside the door of the lab. Please be
considerate and use one of the other labs during these
If you have any problems getting onto KENTNET
from any computer, call the CLC at extension 6-5300 from
any black house phone located between the public telephones
on every floor.