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To assure your experience
at Chicago-Kent College of Law is a positive one,
the Center for Law and Computers is available to
assist you with your computer and technical questions
and concerns. You can reach a member of our staff
by calling (312) 906-5300 (6-5300 house phones)
or sending an email to helpdesk@kentlaw.edu. We
are located in suite 540 if you would like to stop
by our offices.
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FAQs
and Help Links
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Preparing
your computer for exams.
Here are a couple
of things you should do to keep your computer maintained.
1. Run SCANDISK on
your computer; you can use ScanDisk to check
your hard disk for logical and physical errors. ScanDisk
can then repair the damaged areas. Start ScanDisk by clicking
Start, pointing to Programs, pointing to Accessories,
pointing to System Tools, and then clicking ScanDisk.
Be sure to select the option for a Thorough scan as opposed
to the Standard scan. This may take 30-60 minutes to complete
so please allow appropriate time.
For XP users
open My Computer-> Right Click on the C: drive ->Click
properties
->Click on the Tools tab, under Error-checking->Click
Check now ->Check both the Check
disk options and then click Start.
2. Run DISK DEFRAGMENTER
on your computer; you can use Disk Defragmenter
to rearrange files and unused space on your hard disk
so that programs run faster. You can also start Disk Defragmenter
by clicking Start, pointing to Programs, pointing to Accessories,
pointing to System Tools, and then clicking Disk Defragmenter.
The program may indicate that your hard drive is not significantly
fragmented and does not need to be defragmented. It does
not hurt your computer to do this even if you get this
message. The more often you defragment your computer,
the quicker it takes on a regular basis. NOTE:
ALWAYS run ScanDisk on your computer
before you run the Disk Defragmenter program.
3. Perform DISK
CLEANUP on your computer; this will remove
temporary internet files, items in the recycle bin etc,
you can use this feature by clicking Start, pointing to
Programs, pointing to Accessories, pointing to System
Tools, and then clicking Disk Cleanup
4. Install Microsoft Windows and
Office Updates and Service Packs - It is recommended
that all users install the service packs and security
patches provided by Microsoft.
To ensure that your system has the service
packs and security updates visit the Microsoft website
by opening the Internet Explorer, click Tools then Windows
Updates. Click on the scan
for updates link.
On this page you will find “Critical updates,” “Windows
updates,” and “Driver updates.” Click on “Critical
updates” which will pull information on
the service packs and patches required on your computer.
Click the review and install
link and proceed with the directions.
NOTE1:
It is recommended that you only perform the Critical Updates.
NOTE2: Do
not download the Windows and Drivers updates, service
packs and patches if you are not sure what they will do
to your system.
If you need assistance please visit the
helpdesk in room 540, email HELPDESK@kentlaw.edu, or call
(312) 906-5300.
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Softest
downloads for exams open April 26.
Softest registration and download
opens Monday, April 26. The CLC
will e-mail computer instructions
to all students a few days prior
to this date.
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Top three ways
to stop spam
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Never respond to unsolicited email.
Spammers will use your reply, even your unsubscribe
messages, as evidence that the email address is valid.
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Never buy anything advertised in spam.
Most of it is fraudulent anyway and successful sales
only encourage the practice to continue.
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Never post your email address publicly
on the Web. Spammers have ways to collect and use
these email addresses.
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Windows
Update Instructions
It is critical to update your
Windows operating system and Internet Explorer software
regularly.
Just as it is important to update the virus
definitions of your antivirus software, it is equally
important to update the Windows operating system and Internet
Explorer software on your computer. Just like virus definitions,
Windows and Internet Explorer should be updated weekly.
Fortunately, Microsoft makes this process fast and easy
with their ôWindows Updateö web site.
Open your Internet Explorer web browser
and click on Tools ->Windows
Update.
On the Windows Update welcome screen, click
the Scan for Updates link.
When your computer has finished scanning
for updates, it will group the updates into three categories
visible on the left side of the screen. The categories
are Critical Updates and Service Packs, Windows XP (or
2000 or 98), and Driver Updates. Click on the link for
Critical Updates and Service Packs. You
should always install any updates Microsoft releases as
ôcritical.ö Never click on the Driver
Updates link!
You will now see a list of all the critical
updates needed by your computer. Click on the Review
and Install Updates link on the right side of
the page.
Your screen will remain mostly unchanged
with the list of recommended updates remaining. Click
on the Install Now button.
The update files will be downloaded from
Microsoft and Installed on your computer. Please note
that many updates require that your computer be rebooted
in order for them to take affect. In certain instances,
specific updates may need to be installed by themselves.
In these cases, multiple restarts may be required. Always
click the OK button if asked Do
want to restart now? You want to see (0) in the
list of critical updates recommended for your computer.
Once your computer has rebooted, the updates will be in
place and your computer will be protected with the latest
fixes for the Windows operating system and Internet Explorer.
As always, please feel free to contact the
CLC Help Desk if you have any questions or concerns.
Standard monthly network
maintenance reminder
The Center for Law and Computers will conduct
regular monthly maintenance windows on the first
Tuesday of every month (5a.m. - 7a.m. in the morning)
for "Patch and\or Update" management
on systems that need to be rebooted.
Remember too that there may be "emergency"
times when manufacturers release "critical"
update patches that need to be installed immediately.
The CLC will make every attempt to send out an announcement
in advance when the "critical" updates need
to be installed and systems rebooted (however, we
cannot always guarantee advance notice since certain
patches/updates need to be applied ASAP before a breach
is made).
All network services including Internet access, email,
webmail, network drives, and network printing will
be down during the above scheduled time.
Maintenance will be conducted on the following
days:
Tuesday, May 04, 2004
Tuesday, June 01, 2004
Tuesday, July 06, 2004
Tuesday, August 03, 2004
We apologize in advance for any inconvenience
this may cause.
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A
word about Recent Viruses, Worms and Trojans.
McAfee is our Virus scanning application
that is used throughout Chicago-Kent. According to
McAfee's web site there are more then 62,000 virus
threats that exist and new ones are found everyday.
Viruses and backdoor Trojans can cause major disruptions
and financial loss. The Melissa, I love You, Goner,
Code Red and many others have impacted many organizations
to the point that even Microsoft had to turn off their
e-mail systems until the virus could be contained.
The newer forms of viruses (Backdoor Trojans) are
even more devastating by actually giving someone else
complete control of your computer and access to all
the information stored on them.
There are things that you can do to
protect your computer. You can protect yourself
by running a full virus scan of all the files
on your computer periodically. Ensuring that you
have the latest updates from the vendor. Avoid
programs from unknown sources (Internet and Email).
Never open or double-click on an attachment that
is from an unknown recipient.
The Center for Law and Computers
posts Virus Updates to your computer desktop as
they are released from the vendor or you can access
them directly from McAfees web site when connected
to the internet through the virus application.
An ounce of protection will go a long way in ensuring
that your documents and computer are virus free.
Note:
the latest DAT
file as of 04/19/04 - is sdat4351
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Center for Law and Computers Computer Specifications |
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RECOMMENDED COMPUTER SPECIFICATIONS:
Pentium IV (or Pentium III equivalent) 800 or
up MHz processor
2 PC Card/Card Bus Slots: network card (notebook
only)
512MB RAM
20GB or greater Hard Drive
3.5" Floppy Drive
CD-ROM Drive or DVD-ROM Drive
10/100 Ethernet Card (notebook only)
Windows 2000 PROFESSIONAL, XP PROFESSIONAL
*NOTE* Windows XP home edition
will not work with our network
56K modem
Sound Card to support RealPlayer (or RealPlayer
equivalent) feed
17" monitor with .28mm dot pitch (desktop
only)
12" Active Matrix or TFT display (notebook
only)
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MINIMUM
REQUIRED COMPUTER SPECIFICATIONS:
Pentium III (or Pentium II equivalent) 500 or
up MHz processor
Available PC Card/Card Bus Slots: network card
(notebook only)
256MB RAM
10GB or up Hard Drive
3.5" Floppy Drive
CD-ROM Drive
10/100 Ethernet Card (notebook only)
Windows 98
56K modem
Sound Card to support RealPlayer (or RealPlayer
equivalent) feed
14" or 15" color monitor .28mm dot
pitch (desktop only)
If you have
a computer that nearly meets the minimum requirements
and is extremely costly to upgrade, please call
the Center for Law and Computers at (312) 906-5300,
so that we can assist you in determining the
best solution for both short and long-term needs.
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A Word About Microsoft Operating
Systems
Beginning with Windows ME in calendar
year 2000, Microsoft began implementing a strategy
of tailoring certain versions of their Windows
operating systems specifically toward consumer
markets. Windows ME and certain future versions
of the Windows operating system include multimedia
and "ease of use" features that are
designed to make the use of a Windows based
computer a more engaging experience in the home.
While this may sound enticing,
it is important to realize that the "consumer"
versions of Windows are not designed to exist
in a corporate network environment like that
at Chicago-Kent. In fact, the "consumer"
version of Microsoft's latest operating system,
Windows XP Home Edition, does not include any
capability to connect to corporate networks.
So where does this leave you?
At the time of these specifications writing,
the Center for Law and Computers recommends
Windows 2000 Professional or Windows XP Professional
(Professional being the KEY word here) as the
best all-around operating systems for new notebook
computer purchases. If neither is available,
then Windows 98 would be the next best choice
followed by Windows ME as a last option. For
students who already own a notebook, any edition
of Windows 98 along with Windows 2000 Professional
and XP Professional can be configured to connect
to the Chicago-Kent network. Existing Windows
ME notebooks can be configured to connect to
the network through some additional work by
computer support staff. Desktop users are encouraged
to remain with the operating system that is
presently on their PC.
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A
word about MS Windows XP
On October 25, 2001, Microsoft released
the newest version of their Windows operating system called
Windows XP. This new operating system comes in two distinct
editions: Windows XP Home Edition and Windows XP Professional.
Please be aware that while Windows XP Home Edition can
connect to the Internet, it can not in any way be made
to connect to corporate networks such as the Chicago-Kent
LAN. A computer running the Home Edition of Windows XP
will not be able to access network printers, network drives
such as H: home directories, and e-mail via Microsoft
Outlook.
It is for these reasons that the Center
for Law and Computers recommends that anyone purchasing
a new machine positively confirm the operating system
with their vendor. Computers that are available only with
Windows XP pre-installed should only be purchased if it
is Windows XP Professional, NOT Windows XP Home Edition.
Windows 98 and Windows 2000 Professional
continue to be fully compatible with the Chicago-Kent
network.
As always, please feel free to contact the
CLC Help Desk if you have any questions or concerns.
Email and
Network Accounts:
A Chicago-Kent email account is setup for
you. Your username will be your first initial and last
name, no punctuation or spaces (i.e. Jane Student = jstudent)
and your initial password will be the last six digits
of your Social Security Number, no punctuation or spaces
(i.e. 999999).
Remove
unnecessary files on Network
The Center for Law and Computers provides
access to the Network for Chicago-Kent students, faculty,
and staff in support of the educational mission of the
university. In recent months we have noticed an increase
in the amount of personal storage space being consumed
on our network. As we continue to maintain and scan the
network drives we are noticing numerous occurrences of
non-educational types of materials (i.e., MP3, .wav, .mov,
.avi). We understand that there are occasions when storing
these types of files on the network for educational use
is legitimate.
As you may well be aware, the recent court
decisions potentially makes us liable if members of our
community engage in infringing activity. As a reminder
to all students, a portion of the IIT Computer Use Policy
states, "Network users must abide by the terms of
all software licensing agreements and copyright laws,
and may not make copies of or make available on the network
copyrighted material, unless permitted by a license. Network
users must not perform acts which are deliberately wasteful
of computing resources or which unfairly monopolize resources
to the exclusion of others..." The complete Computer
User Policy can be found at:
http://cns.iit.edu/html/policies/PCompUse.html
When you save and store large music, image,
video, or other types of non-educational related material
on the network it increases the time it takes for system
backups and virus scanning; the large downloads also consume
unnecessary bandwidth. Please
be considerate of your colleagues and remove or transfer
to your laptop ALL files in violation. If files
are not removed, the Center for Law and Computers is authorized
by the administration to permanently remove them for you.
We ask that you purge all unnecessary messages
and files as often as possible from your network and email
accounts to help us preserve space on the C-K server.
As a reminder, in Outlook mail, you must delete messages
from your "Deleted Messages" folder for them
to be permanently removed from the mail server. It is
also a good maintenance procedure to delete any unneeded
messages in the "Sent" folder.
Changing
Your Password:
To select a new password:
Access Webmail
(http://webmail.kentlaw.edu)
from your Internet browser, (i.e. Internet Explorer)
Select the option CHANGE
PASSWORD
When prompted, enter your username, password
and desired new password when successfully completed,
you will receive the message PASSWORD SUCCESSFULLY
CHANGED
Your new password takes effect immediately
and will give you access to your email account and network
files.
Password
Security:
Password protection is one of the most important
principles of network and e-mail security. Chicago-Kent
College of Law provides access to network and electronic
mail resources to its students, faculty, and staff, in
support of the University's mission of teaching, research,
and public service. Passwords are assigned for access
to both of these resources to authenticate a user's identity,
to protect network users, and to provide security.
New passwords will be provided, and existing
passwords will be reset, only when the identity of the
requester can be clearly established.
- Under no circumstances will new or existing passwords
be revealed by telephone.
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The Center for Law and Computers
staff will be pleased to handle requests made in one
of the following ways:
1. Requests may be made in person
at the Help Desk, Room 540. Photo identification
is required.
2. Requests may be faxed to Center
for Law and Computers at (312) 906- 5165. The fax
must include photo identification and signature.
If you have questions or need additional
assistance, please contact the Help Desk at (312) 906-5300
Return
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CLC Main
Office (Help Desk): Room 540
Technical Support Help Desk Hours
of Operation:
Monday-Thursday: 8:30 a.m. - 6:00 p.m.
Friday: 8:30 a.m. - 5:00 p.m.
Phone: (312) 906-5300
Fax: (312) 906-5165
Obtaining
Microsoft Office 2000 Professional Edition and FrontPage:
The Center for Law and Computers has MS
Office 2000 Professional Edition and FrontPage available
for purchase at a discounted educational use rate. The
disks can be purchased at the Help Desk in Room 540. Each
student is allowed to purchase only one copy
for the price of $25.50. Please bring your student or
other photo ID with you to purchase a set.
Printing on KENTNET
The Center for Law and Computers has implemented
print accounting software which allows you to:
1. Send print jobs to queue -- This feature
allows you to send print jobs to the print station at
the front of each lab where they are held in queue until
you release them. In addition, you are able to send multiple
print jobs to the queue and they are held until you release
them at the print station.
2. You are able to check the balance of
your print account -- This feature allows you to look
at the number of copies you have remaining for the term
(note: each student is allotted 400 pages per semester;
additional pages beyond the 400 are billed at $.05 per
page)
Your 400 page limit is reset at the beginning
of each semester.
PRINTING
INSTRUCTIONS:
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Make sure you have sent your print
job to the print station by confirming that your username
is shown in the Select Print job username dialogue
box.
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Double click your username with the
mouse to bring up network password entry box.
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Enter your NETWORK PASSWORD. Highlight
job(s) to print and click the PRINT button on the
top left of the program window.
The release
station will release all print jobs sent under your username.
When your print jobs are listed you have the opportunity
to delete them before actually sending them to print.
NOTES:
- The printer may take a few minutes to warm up if
not recently used.
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You can check your page balance at
the workstation you are logged on to by double clicking
on the dollar sign icon ( $ ) on the bottom
right of your screen.
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After clicking this icon you will
see a balance screen.
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If the printer says toner low and
the "READY" button is not lit, push the
"GO" button so it is lit to continue to
print. E-mail helpdesk ONLY when your print job becomes
faded. You will be credited for any pages printed
light due to low toner.
If you have questions,
please email HELPDESK@kentlaw.edu
or call 906-5300.
The principle printers in the KENTNET system
are Hewlett-Packard LaserJet 8000N Printers. There is
one printer in each lab 700, 760 and 900 that is set up
as the default printer when you sign on in that lab.
Individual Student Printing Accounts:
Each student receives 400 pages of printing
per semester. Any printing past 400 pages will be charged
to your student printing account at .05 per page. You
must settle your student account with the Bursar's
Office before receiving your 400 page allotment for
the following semester. Students with outstanding balances
will have their Kentnet accounts deactivated until the
balance is paid. Graduating students with a delinquent
printing balance will not receive their diplomas
until the accounts are paid in full.
If you print work for a faculty member,
you must print out a detailed balance and have the faculty
member sign for their pages. Present the signed balance
sheet to the Help Desk in the Center for Law and Computers
(Room 540). Your print account will be credited accordingly.
Print jobs that are sent to the Document
Center printer (9th floor-library) require payment when
picked up.
Please report any problems with printers
or printing to the Help Desk by Email: helpdesk@kentlaw.edu
or in house phone number 6-5300.
Virus Scanning
Instructions
It Is Critical to Update Your Virus
Detection Software Regularly:
As always, it is a good idea to update the
virus protection software on your personal computer periodically
to catch any new viruses lurking out there in cyber world
Since we have a volume license to McAfee Virus Scan,
each student, faculty and staff should have a copy of
this software on his/her computer. (It is free to C-K
students so...No excuse not to have it!)
The Center for Law and Computers takes a
proactive stance in trying to eradicate viruses by cleaning
them as they come through our servers, we cannot protect
each individual PC. We are asking that you also be proactive
to ensure that your PC does not become infected.
Because there are new virus outbreaks DAILY,
we want to stress the importance of having the latest
virus protection software and updated virus definition
(.DAT) files. We'd also like to remind you that regular
virus scans of all drives (weekly, if possible) are necessary
in order to detect and clean any viruses so they are not
sent to friends and/or colleagues.
Chicago-Kent is licensed for and supports
McAfee Virus Scan from Network Associates. According to
information on their web site, there are over 50,000+
viruses out there and the potential for damage is continuous.
We here at the Center for Law and Computers want to make
sure you have the best possible protection for your PC.
Please follow the manual instructions below to install
the latest virus definition updates (.DAT files) for your
McAfee software.
Manual
Instructions:
FIRST:
Check to see that you have a recent version of the virus
scanning software on your computer.
You can do this by clicking on the small
blue and red "VShield" icon in the lower right
corner of your screen with the right mouse button. When
you do, a small menu will pop up. Select the "About"
choice in this menu by clicking on it once with the left
mouse button.
After clicking "About" you will get a box
that displays several numbers. There are two important
numbers that you should be concerned with. The first
number is in boldface and located next to the phrase
"McAfee Virus Scan" toward the top of the
box's gray area. This number tells you what version
of the Virus Scan product or "engine" you
are running. You should be running some version of
4.x. Any version of 3.x is too old and should be updated
to a later version, please call the Help Desk to schedule
an update. The second number you should be concerned
with in the "About" box is the number next
to the phrase "Virus definitions." The last
four digits of this number tell you the version of
the ".DAT" you are running. As an example,
the picture below is from a PC that is running version
4.5.1 of the Virus Scan product (engine) and version
4250 of the virus definitions (.DAT files).
SECOND:
Install the latest virus definition updates on your
computer.
Warning
These procedures may
force a reboot of your computer. In order to avoid loss
of data, close all programs except Outlook before completing
any of the following steps.
While signed on to the C-K network, run
the update with the following three steps:
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Find the icon called "virus
updates" on your desktop
- Double click the icon a box will appear as seen
below
- Click on "Run" in the Start Menu
- Click on the Windows "Start Menu" in the
lower left hand side of your screen.
- Click on "Run" in the Start Menu.
- In the space next to the word "Open:"
enter the following text,
P:\Virus\Network\SDAT-Latest.lnk
(that's a lower case "l" n k
not an upper case "I" n k)
OR
- While signed on to the C-K network, run the update
with the following three steps:
- Double Click on the folder named VirusUpdates located
on your Desktop.
- Double Click on the file sdatXXXX.exe. Where XXXX
is the number of the dat file.
Once the "SuperDat" update program
starts, click on "Next."
You may be prompted to restart your computer.
THIRD:
Run a virus scan on your PC.
- Click on the "Start Menu" button.
- Click on "Programs.
- Click on "Network Associates" or "
McAfee Virus Scan."
- Drop down to "Virus Scan.
- A window will open that gives you options to run
a virus scan on your drives.
- Click on "Where & What" tab.
- Make sure "Include subfolders" box is
checked and click the radio button next to "All
files."
- Click on "Action" tab.
- Click on down arrow and select "Clean infected
files automatically.
- Click "Scan now."
This will begin the scanning process. It
will check all the files on the drive you designated.
It may take a few minutes to several hours depending on
the speed of your computer and the number of files you
have. Your patience will pay off, remember you will be
preventing problems in the future.
Note: The above procedures can be used in
the future to update your .DAT files.
A great source for additional information
about viruses is the Network Associates site:
http://us.mcafee.com/virusInfo/default.asp
As always, if you have questions or need
additional assistance, please feel free to contact the
help desk at (312) 906-5300.
Email Stations:
The Email stations located throughout the
building are intended to allow students convenient and
quick access to Email and the Record. Please be considerate
to your fellow students when using these stations. If
you want to compose many or long messages, or browse the
Internet at length, please use one of the 3 computer labs
in the library. Thank you for your cooperation.
Computer Labs
Lab 900 is on the ninth floor of the library
at the west end of the building and has 12 computers.
Turn left when you enter the library through the ninth
floor entrance. The printer for the ninth floor lab is
in Room 986, in the corner of the area.
Lab 700, the large, glass-walled room on
the seventh floor of the library, is the largest lab,
with 30 computers. This lab is sometimes used for larger
research classes and it is always used for exams. LEXIS-NEXIS
and WESTLAW representatives conduct office hours in Lab
700. The schedule of their office hours will be posted
weekly in the Record. They can help you with online research
questions.
Lab 760, also on the seventh floor of the
library, is equipped with 20 computers. It is often used
for research classes.
From time to time, the law school schedules
classes or exams in the labs. When this occurs, a sign
will be posted outside the door of the lab. Please be
considerate and use one of the other labs during these
scheduled activities.
If you have any problems getting onto KENTNET
from any computer, call the CLC at extension 6-5300 from
any black house phone located between the public telephones
on every floor.
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