CLC Main Office (Help Desk): Room 540

Technical Support Help Desk Hours of Operation:
Monday-Thursday: 8:30 a.m. - 6:00 p.m.
Friday: 8:30 a.m. - 5:00 p.m.

Obtaining Microsoft Office 2000 Professional Edition and FrontPage:

The Center for Law and Computers has MS Office 2000 Professional Edition and FrontPage available for purchase at a discounted educational use rate. The disks can be purchased at the Help Desk in Room 540. Each student is allowed to purchase only one copy for the price of $25.50. Please bring your student or other photo ID with you to purchase a set.

Printing on KENTNET

The Center for Law and Computers has implemented print accounting software which allows you to:

1. Send print jobs to queue -- This feature allows you to send print jobs to the print station at the front of each lab where they are held in queue until you release them. In addition, you are able to send multiple print jobs to the queue and they are held until you release them at the print station.

2. You are able to check the balance of your print account -- This feature allows you to look at the number of copies you have remaining for the term (note: each student is allotted 400 pages per semester; additional pages beyond the 400 are billed at $.05 per page)

Your 400 page limit is reset at the beginning of each semester.

PRINTING INSTRUCTIONS:

1. Make sure you have sent your print job to the print station by confirming that your username is shown in the Select Print job username dialogue box.
2. Double click your username with the mouse to bring up network password entry box.
3. Enter your NETWORK PASSWORD. Highlight job(s) to print and click the PRINT button on the top left of the program window.

The release station will release all print jobs sent under your username. When your print jobs are listed you have the opportunity to delete them before actually sending them to print.

NOTES:

• You can check your page balance at the workstation you are logged on to by double clicking on the dollar sign icon ( $ ) on the bottom right of your screen.
• After clicking this icon you will see a balance screen.
• If the printer says toner low and the "READY" button is not lit, push the "GO" button so it is lit to continue to print. E-mail helpdesk ONLY when your print job becomes faded. You will be credited for any pages printed light due to low toner.

If you have questions, please email HELPDESK@kentlaw.edu or call 906-5300.

The principle printers in the KENTNET system are Hewlett-Packard LaserJet 8000N Printers. There is one printer in each lab 700, 760 and 900 that is set up as the default printer when you sign on in that lab.

Individual Student Printing Accounts:

Each student receives 400 pages of printing per semester. Any printing past 400 pages will be charged to your student printing account at .05 per page. You must settle your student account with the Bursar's Office before receiving your 400 page allotment for the following semester. Students with outstanding balances will have their Kentnet accounts deactivated until the balance is paid. Graduating students with a delinquent printing balance will not receive their diplomas until the accounts are paid in full.

If you print work for a faculty member, you must print out a detailed balance and have the faculty member sign for their pages. Present the signed balance sheet to the Help Desk in the Center for Law and Computers (Room 540). Your print account will be credited accordingly.

Print jobs that are sent to the Document Center printer (9th floor-library) require payment when picked up.

Please report any problems with printers or printing to the Help Desk by Email: helpdesk@kentlaw.edu or in house phone number 6-5300.

Virus Scanning Instructions

It Is Critical to Update Your Virus Detection Software Regularly:

As always, it is a good idea to update the virus protection software on your personal computer periodically to catch any new viruses lurking out there in cyber world Since we have a volume license to McAfee Virus Scan, each student, faculty and staff should have a copy of this software on his/her computer. (It is free to C-K students so...No excuse not to have it!)

The Center for Law and Computers takes a proactive stance in trying to eradicate viruses by cleaning them as they come through our servers, we cannot protect each individual PC. We are asking that you also be proactive to ensure that your PC does not become infected.

Because there are new virus outbreaks DAILY, we want to stress the importance of having the latest virus protection software and updated virus definition (.DAT) files. We'd also like to remind you that regular virus scans of all drives (weekly, if possible) are necessary in order to detect and clean any viruses so they are not sent to friends and/or colleagues.

Chicago-Kent is licensed for and supports McAfee Virus Scan from Network Associates. According to information on their web site, there are over 50,000+ viruses out there and the potential for damage is continuous. We here at the Center for Law and Computers want to make sure you have the best possible protection for your PC. Please follow the manual instructions below to install the latest virus definition updates (.DAT files) for your McAfee software.

Manual Instructions:

FIRST: Check to see that you have a recent version of the virus scanning software on your computer.

You can do this by clicking on the small blue and red "VShield" icon in the lower right corner of your screen with the right mouse button. When you do, a small menu will pop up. Select the "About" choice in this menu by clicking on it once with the left mouse button.

After clicking "About" you will get a box that displays several numbers. There are two important numbers that you should be concerned with. The first number is in boldface and located next to the phrase "McAfee Virus Scan" toward the top of the box's gray area. This number tells you what version of the Virus Scan product or "engine" you are running. You should be running some version of 4.x. Any version of 3.x is too old and should be updated to a later version, please call the Help Desk to schedule an update. The second number you should be concerned with in the "About" box is the number next to the phrase "Virus definitions." The last four digits of this number tell you the version of the ".DAT" you are running. As an example, the picture below is from a PC that is running version 4.5.1 of the Virus Scan product (engine) and version 4250 of the virus definitions (.DAT files).

SECOND: Install the latest virus definition updates on your computer.

Warning

These procedures may force a reboot of your computer. In order to avoid loss of data, close all programs except Outlook before completing any of the following steps.

While signed on to the C-K network, run the update with the following three steps:

• Double click on the "globe" that will begin with the letters sdat
  
  
  
  
  
• Another box will appear that will guide you through the update process
  
  Or you can update the dat by following steps below
  

Once the "SuperDat" update program starts, click on "Next."

You may be prompted to restart your computer.

THIRD: Run a virus scan on your PC.

This will begin the scanning process. It will check all the files on the drive you designated. It may take a few minutes to several hours depending on the speed of your computer and the number of files you have. Your patience will pay off, remember you will be preventing problems in the future.

Note: The above procedures can be used in the future to update your .DAT files.

A great source for additional information about viruses is the Network Associates site:

http://us.mcafee.com/virusInfo/default.asp

As always, if you have questions or need additional assistance, please feel free to contact the help desk at (312) 906-5300.

Email Stations:

The Email stations located throughout the building are intended to allow students convenient and quick access to Email and the Record. Please be considerate to your fellow students when using these stations. If you want to compose many or long messages, or browse the Internet at length, please use one of the 3 computer labs in the library. Thank you for your cooperation.

Computer Labs

Lab 900 is on the ninth floor of the library at the west end of the building and has 12 computers. Turn left when you enter the library through the ninth floor entrance. The printer for the ninth floor lab is in Room 986, in the corner of the area.

Lab 700, the large, glass-walled room on the seventh floor of the library, is the largest lab, with 30 computers. This lab is sometimes used for larger research classes and it is always used for exams. LEXIS-NEXIS and WESTLAW representatives conduct office hours in Lab 700. The schedule of their office hours will be posted weekly in the Record. They can help you with online research questions.

Lab 760, also on the seventh floor of the library, is equipped with 20 computers. It is often used for research classes.

From time to time, the law school schedules classes or exams in the labs. When this occurs, a sign will be posted outside the door of the lab. Please be considerate and use one of the other labs during these scheduled activities.

If you have any problems getting onto KENTNET from any computer, call the CLC at extension 6-5300 from any black house phone located between the public telephones on every floor.