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Main Office (Help Desk): Room 540
Technical Support Help
Desk Hours of Operation:
Monday-Thursday: 8:30 a.m. - 6:00 p.m.
Friday: 8:30 a.m. - 5:00 p.m.
Fax: (312) 906-5165
Microsoft Office 2000 Professional Edition and
The Center for Law and Computers
has MS Office 2000 Professional Edition and
FrontPage available for purchase at a discounted
educational use rate. The disks can be purchased
at the Help Desk in Room 540. Each student is
allowed to purchase only one copy
for the price of $25.50. Please bring your student
or other photo ID with you to purchase a set.
The Center for Law and Computers
has implemented print accounting software which
allows you to:
1. Send print jobs to queue --
This feature allows you to send print jobs to
the print station at the front of each lab where
they are held in queue until you release them.
In addition, you are able to send multiple print
jobs to the queue and they are held until you
release them at the print station.
2. You are able to check the balance
of your print account -- This feature allows
you to look at the number of copies you have
remaining for the term (note: each student is
allotted 400 pages per semester; additional
pages beyond the 400 are billed at $.05 per
Your 400 page limit is reset at
the beginning of each semester.
Make sure you have sent
your print job to the print station by confirming
that your username is shown in the Select
Print job username dialogue box.
Double click your username
with the mouse to bring up network password
Enter your NETWORK PASSWORD.
Highlight job(s) to print and click the
PRINT button on the top left of the program
release station will release all print jobs
sent under your username. When your print jobs
are listed you have the opportunity to delete
them before actually sending them to print.
- The printer may take a few minutes to
warm up if not recently used.
You can check your page
balance at the workstation you are logged
on to by double clicking on the dollar sign
icon ( $ ) on the bottom right of
After clicking this icon
you will see a balance screen.
If the printer says toner
low and the "READY" button is
not lit, push the "GO" button
so it is lit to continue to print. E-mail
helpdesk ONLY when your print job becomes
faded. You will be credited for any pages
printed light due to low toner.
If you have
questions, please email HELPDESK@kentlaw.edu
or call 906-5300.
The principle printers in the
KENTNET system are Hewlett-Packard LaserJet
8000N Printers. There is one printer in each
lab 700, 760 and 900 that is set up as the default
printer when you sign on in that lab.
Individual Student Printing
Each student receives 400 pages
of printing per semester. Any printing past
400 pages will be charged to your student printing
account at .05 per page. You must settle your
student account with the Bursar's Office
before receiving your 400 page allotment
for the following semester. Students with outstanding
balances will have their Kentnet accounts deactivated
until the balance is paid. Graduating students
with a delinquent printing balance will not
receive their diplomas until the accounts are
paid in full.
If you print work for a faculty
member, you must print out a detailed balance
and have the faculty member sign for their pages.
Present the signed balance sheet to the Help
Desk in the Center for Law and Computers (Room
540). Your print account will be credited accordingly.
Print jobs that are sent to the
Document Center printer (9th floor-library)
require payment when picked up.
Please report any problems with
printers or printing to the Help Desk by Email:
or in house phone number 6-5300.
It Is Critical to Update
Your Virus Detection Software Regularly:
As always, it is a good idea to
update the virus protection software on your
personal computer periodically to catch any
new viruses lurking out there in cyber world
Since we have a volume license to McAfee
Virus Scan, each student, faculty and staff
should have a copy of this software on his/her
computer. (It is free to C-K students so...No
excuse not to have it!)
The Center for Law and Computers
takes a proactive stance in trying to eradicate
viruses by cleaning them as they come through
our servers, we cannot protect each individual
PC. We are asking that you also be proactive
to ensure that your PC does not become infected.
Because there are new virus outbreaks
DAILY, we want to stress the importance of having
the latest virus protection software and updated
virus definition (.DAT) files. We'd also like
to remind you that regular virus scans of all
drives (weekly, if possible) are necessary in
order to detect and clean any viruses so they
are not sent to friends and/or colleagues.
Chicago-Kent is licensed for and
supports McAfee Virus Scan from Network Associates.
According to information on their web site,
there are over 50,000+ viruses out there and
the potential for damage is continuous. We here
at the Center for Law and Computers want to
make sure you have the best possible protection
for your PC. Please follow the manual instructions
below to install the latest virus definition
updates (.DAT files) for your McAfee software.
Check to see that you have a recent version
of the virus scanning software on your computer.
You can do this by clicking on
the small blue and red "VShield" icon
in the lower right corner of your screen with
the right mouse button. When you do, a small
menu will pop up. Select the "About"
choice in this menu by clicking on it once with
the left mouse button.
After clicking "About" you will get
a box that displays several numbers. There are
two important numbers that you should be concerned
with. The first number is in boldface and located
next to the phrase "McAfee Virus Scan"
toward the top of the box's gray area. This
number tells you what version of the Virus Scan
product or "engine" you are running.
You should be running some version of 4.x. Any
version of 3.x is too old and should be updated
to a later version, please call the Help Desk
to schedule an update. The second number you
should be concerned with in the "About"
box is the number next to the phrase "Virus
definitions." The last four digits of this
number tell you the version of the ".DAT"
you are running. As an example, the picture
below is from a PC that is running version 4.5.1
of the Virus Scan product (engine) and version
4250 of the virus definitions (.DAT files).
Install the latest virus definition updates
on your computer.
may force a reboot of your computer. In order
to avoid loss of data, close all programs except
Outlook before completing any of the following
While signed on to the C-K network,
run the update with the following three steps:
Find the icon called "virus
updates" on your desktop
- Double click the icon a box will appear
as seen below
- Click on "Run" in the Start
- Click on the Windows "Start Menu"
in the lower left hand side of your screen.
- Click on "Run" in the Start
- In the space next to the word "Open:"
enter the following text,
(that's a lower case "l"
n k not an upper case "I" n k)
- While signed on to the C-K network, run
the update with the following three steps:
- Double Click on the folder named VirusUpdates
located on your Desktop.
- Double Click on the file sdatXXXX.exe.
Where XXXX is the number of the dat file.
Once the "SuperDat"
update program starts, click on "Next."
You may be prompted to restart
Run a virus scan on your PC.
- Click on the "Start Menu" button.
- Click on "Programs.
- Click on "Network Associates"
or " McAfee Virus Scan."
- Drop down to "Virus Scan.
- A window will open that gives you options
to run a virus scan on your drives.
- Click on "Where & What"
- Make sure "Include subfolders"
box is checked and click the radio button
next to "All files."
- Click on "Action" tab.
- Click on down arrow and select "Clean
infected files automatically.
- Click "Scan now."
This will begin the scanning process.
It will check all the files on the drive you
designated. It may take a few minutes to several
hours depending on the speed of your computer
and the number of files you have. Your patience
will pay off, remember you will be preventing
problems in the future.
Note: The above procedures can
be used in the future to update your .DAT files.
A great source for additional
information about viruses is the Network Associates
As always, if you have questions
or need additional assistance, please feel free
to contact the help desk at (312) 906-5300.
The Email stations located throughout
the building are intended to allow students
convenient and quick access to Email and the
Record. Please be considerate to your fellow
students when using these stations. If you want
to compose many or long messages, or browse
the Internet at length, please use one of the
3 computer labs in the library. Thank you for
Lab 900 is on the ninth floor
of the library at the west end of the building
and has 12 computers. Turn left when you enter
the library through the ninth floor entrance.
The printer for the ninth floor lab is in Room
986, in the corner of the area.
Lab 700, the large, glass-walled
room on the seventh floor of the library, is
the largest lab, with 30 computers. This lab
is sometimes used for larger research classes
and it is always used for exams. LEXIS-NEXIS
and WESTLAW representatives conduct office hours
in Lab 700. The schedule of their office hours
will be posted weekly in the Record. They can
help you with online research questions.
Lab 760, also on the seventh floor
of the library, is equipped with 20 computers.
It is often used for research classes.
From time to time, the law school
schedules classes or exams in the labs. When
this occurs, a sign will be posted outside the
door of the lab. Please be considerate and use
one of the other labs during these scheduled
If you have any problems getting
onto KENTNET from any computer, call the CLC
at extension 6-5300 from any black house phone
located between the public telephones on every