A message from the CLC department:
To assure your experience at Chicago-Kent College of
Law is a positive one, the Center for Law and Computers
is available to assist you with your computer and
technical questions and concerns. You can reach a member
of our staff by calling (312) 906-5300 (6-5300 house
or sending an email to firstname.lastname@example.org.
We are located in suite 540 if you would like to stop by
CLC Debuts a New Help Desk Ticket Tracking System
On Friday, March 30, 2007 the Center for Law and Computers (CLC) will begin using a new Help Desk Ticket Tracking System (Numara Footprints). This help desk software should greatly improve the way requests for assistance (i.e. “tickets”) are managed and tracked in order for the CLC to provide better service to our community.
Chicago-Kent students will continue to be able to send emails to email@example.com to request assistance.
You can also create a ticket online, if you wish, at www.kentlaw.edu/pchelp. For your convenience, this link is available on the Chicago-Kent website under the student drop-down menus. Simply click on “PChelp”.
You will be able to check the status of your ticket on-line through the web.
You will also be able to add additional information to your original requests on-line through the web.
As a user, this system will benefit you as follows:
In order to view and print out the documentation on how to use the Help Desk Ticket Tracking System, please click on the the link below.
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Windows Vista and Office 2007 Information
The CLC would like to make certain all users of Chicago-Kent’s network resources are aware which editions of these products are best suited for use with the Law School’s network.
The Windows Vista operating system is available in four different editions for either retail purchase or pre-installed on new computers. It is important to note that only the “Business” and “Ultimate” editions of Windows Vista are capable of utilizing Chicago-Kent services such as network printing, and H: drive home directories, and exams on computer.
Please see the link below for additional information on the different editions of Windows Vista.
SofTest Compatibility with Windows Vista
The maker of the SofTest program has informed Chicago-Kent that it will likely be late March or early April before an official decision is reached as to whether the SofTest program is supported when used on the Windows Vista operating system.
Chicago-Kent will consider the use of SofTest on Windows Vista as unsupported until the vendor, ExamSoft, officially states that they support this combination. Regardless of vendor support status, Chicago-Kent reserves the right to not support the use of SofTest on Windows Vista if the Administration determines that this combination would prove detrimental to the accuracy or efficiency of computer delivered exams.
Even with full support, it is important to remember that only the “Business” and “Ultimate” editions of Windows Vista will meet Chicago-Kent’s technical requirements for taking exams on computer.
Microsoft Office 2007 is available in eight different editions. It is important to note that the “Home & Student” edition does NOT contain the Microsoft Outlook email program. Without Microsoft Outlook, users of the Chicago-Kent network are limited exclusively to Webmail for all of their email functions.
Please see the link below for additional information on the different editions of Office 2007.
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Print Accounting System on Kentnet
Information on Print/Copy System
On July 20, 2006 the Chicago-Kent Center for Law and Computers in cooperation with the Downtown Campus Library has implemented a system for managing the law school computer lab printing and library photocopying services. There are two significant changes to the new system:
The system will utilize centrally stored accounts that are linked to your photo ID card. All students will have a "cash account" into which personal funds may be deposited for use with library photocopiers or law school computer lab printers.
Law school students will have an additional "printing account" which will be reset to the equivalent of 400 pages of printing at the start of each semester. The print release stations in the law school computer labs will allow you to choose which account each of your print jobs is charged against.
All students enrolled in classes which utilize IIT Downtown Campus facilities (Chicago-Kent College of Law, Stuart Graduate School of Business, Masters of Public Administration) must obtain a new photo ID card in order to utilize library photocopying services and/or law school computer lab printing services. In order to pickup your new photo ID cards, please go the Registrar's office on the 2nd floor during normal business hours.
USING THE COPY CARD VENDING MACHINE
ADD VALUE STATION
PURCHASING A COPY CARD
- Press ‘Buy Card / Logout’ button.
- Insert a $1, $5, $10 or $20 bill into the bill acceptor. (The card costs 60 cents)
- You must Swipe the dispensed card to activate and receive the remaining balance.
- Press ‘Buy Card / Logout’ button.
ADDING VALUE TO A COPY CARD OR STUDENT ID
- Swipe the card with the magnetic stripe to the right. The current amount of copy credit is displayed.
- Insert bills into the Bill Acceptor ($1, $5, $10, or $20).
When you are finished adding value, press the ‘Buy Card / Logout’ button.
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Free E-Mail available to Chicago-Kent alunmae/i at alum.iit.edu
December 2006 Graduates:
For those of you leaving us for greater ventures, we would like to wish you the best. We'd also like to share the below information with you regarding your email, network, and printing accounts
For Dec. 2006 graduates, your printing account will be terminated after commencement on Dec. 22, 2006.
We would like to take this opportunity to remind you that your kentlaw.edu user account will expire on July 31, 2007. Now that you have graduated, it is time to think about closing this portion of your law education. Please help us by removing all email messages and files from the C-K network as soon as possible so we can make room for the incoming students.
By being an alumnus of Illinois Institute of Technology, Chicago-Kent College of Law it is our pleasure to offer you free email service. A separate e-mail message with details on alumni e-mail will be sent to your kentlaw.edu account.
Alumnae/I Account Information
By being an alumnus of Illinois Institute of Technology, Chicago-Kent College of Law it is our pleasure to offer you free (kentlawalum.iit.edu) email service. Your account will be automatically created by July 1st, 2006 and will be accessible at http://alum.iit.edu. No sign up is necessary.
Since these accounts are hosted by IIT Main Campus, your e-mail address may be in a format different than what you were used to at Chicago-Kent. The address will be in the form of: [IIT Unified Name]@kentlawalum.iit.edu. For convenience, your account will also have a second e-mail address of [IIT Unified Name]@iit.edu. The password for your account is the last six digits of your IIT Campus Wide ID number. Your IIT Unified Name as well as your IIT Campus Wide ID number, can be found on the welcome page of the Chicago-Kent "Web for Students" system.
Best wishes and good luck to all!
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How to transfer your existing Chicago-Kent e-mail to your new alumnae/i account.
Note - All alum account quota limits are 11MB. Please delete all unwanted emails from your Chicago-Kent account prior to transferring any of your messages.
Note - This process moves your email messages from your Kentlaw account to your alum account, keeping a copy or removing them from the Kentlaw Account as selected. If you have more emails in your account than your alum account quota will allow, it will download emails till your quota has been filled, and it will leave the remaining on Kentlaw Account.
Note - If you fill your mail quota on the alum account, you will not be able to receive messages. It is suggested that you delete messages you no longer need.
* To transfer your email messages you must perform the following steps:
* Open your web browser to:http://alum.iit.edu/
* Enter your login (IIT Unified Name)
* Enter your password (Last six digits of IIT Campus Wide ID/CWID)
* Press Login
Note - Your IIT Unified Name as well as your IIT Campus Wide ID number can be found on the welcome page of the Chicago-Kent "Web for Students" system.
*Click the Inbox, Folder, Sent Mail,or Trash tab.
*Click Collect External Mail, in the bottom right of the Inbox or Folder tabs.
*Enter the following information:
Pop Server: mail4.kentlaw.edu
POP user ID: (your Kentlaw login name)
Password: (your Kentlaw password)
Delete Messages from Server: If you want the mail you are collecting to be deleted from the server from which it's being collected, click the checkbox to select it.
Save to folder: From the drop-down list, choose a folder to which you want the mail copied.
* Click Collect
* If you receive a message indicating that your alumni account is reaching its quota, please start deleting some of the emails you no longer require. After deleting the messages, click on the 'Options' tab.
* This will show you your allotted disk space (your quota) and how much you have used. It is ideal to keep at least 2MB free within your email account to ensure that you can receive all emails that are sent to you.
* After you have finished, click on the 'Logout'.
TO DOWNLOAD YOUR KENTLAW ACCOUNT EMAILS THAT ARE IN YOUR INBOX SUBFOLDERS TO YOUR ALUM MAILBOX MOVE ALL THE EMAILS FROM THE SUBFOLDERS TO THE INBOX AND REPEAT THE ABOVE PROCEDURE.
CLC Policies - Students are required to show C-K photo ID card for loaner computer equipment
Help Desk Policy! The CLC has
implemented a procedure that requires all students to present
their Chicago-Kent ID card for service..
The CLC Help Desk does provide the service of temporarily
loaning laptops to students. This service is restricted to
those who have purchased their own laptop and the laptop has
been serviced by a technician at the CLC Help
Desk. Once the technician has
determined that the laptop needs to be sent to the
manufacturer for repairs or is inoperable a student will be
loaned a laptop. The laptop loans are for a one (1) week
period only. In addition, the CLC Help Desk does not loan power adaptors or any other laptop
accessories for laptops. In order for this service to
benefit everyone, this policy must be strictly adhered to.
Once a user returns a laptop, that same user cannot have
another laptop loaned to him/her for at least two (2)
The Help Desk will make a photocopy of student's ID when
loaner computer equipment is requested. The procedure was implemented
to best serve the needs of all Chicago-Kent student's.
We appreciate your cooperation in adhering to this policy.
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It is critical to update your Windows operating system and Internet Explorer software regularly. Just as it is important to update the virus definitions of your antivirus software, it is equally important to update the Windows operating system and Internet Explorer software on your computer. Just like virus definitions, Windows and Internet Explorer should be updated weekly. Fortunately, Microsoft makes this process fast and easy with their "Windows Update" web site.
Please click on the link listed below under instructions to print out the full documentation on how to update windows.
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Remove Unnecessary Files on the Network
The Center for Law and Computers provides access to the
Network for Chicago-Kent students, faculty, and staff in
support of the educational mission of the university. In
recent months we have noticed an increase in the amount of
personal storage space being consumed on our network. As we
continue to maintain and scan the network drives we are
noticing numerous occurrences of non-educational types of
materials (i.e., MP3, .wav, .mov, .avi). We understand that
there are occasions when storing these types of files on the
network for educational use is legitimate.
As you may well be aware, court decisions
potentially makes us liable if members of our community engage
in infringing activity. As a reminder to all students, a
portion of the IIT Computer Use Policy states, "Network users
must abide by the terms of all software licensing agreements
and copyright laws, and may not make copies of or make
available on the network copyrighted material, unless
permitted by a license. Network users must not perform acts
which are deliberately wasteful of computing resources or
which unfairly monopolize resources to the exclusion of
others..." The complete Computer User Policy can be found at:
When you save and store large music, image, video, or other
types of non-educational related material on the network it
increases the time it takes for system backups and virus
scanning; the large downloads also consume unnecessary
bandwidth. Please be considerate of
your colleagues and remove or transfer to your laptop ALL
files in violation. If files are not removed, the
Center for Law and Computers is authorized by the
administration to permanently remove them for you.
We ask that you purge all unnecessary messages and files as
often as possible from your network and email accounts to help
us preserve space on the C-K server. As a reminder, in Outlook
mail, you must delete messages from your "Deleted Messages"
folder for them to be permanently removed from the mail
server. It is also a good maintenance procedure to delete any
unneeded messages in the "Sent" folder.
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CLC Monthly Network
The Center for Law and Computers will conduct regular
monthly maintenance windows on the first Tuesday of every
month (5a.m. - 7a.m. in the morning) for "Patch and\or Update"
management on systems that need to be rebooted.
Remember too that there may be "emergency" times when
manufacturers release "critical" update patches that need to
be installed immediately. The CLC will make every attempt to
send out an announcement in advance when the "critical"
updates need to be installed and systems rebooted (however, we
cannot always guarantee advance notice since certain
patches/updates need to be applied ASAP before a breach is
All network services including Internet access, email,
webmail, network drives, and network printing will be down
during the above scheduled time.
Maintenance will be conducted on the following
Tuesday, May 1, 2007
Tuesday, June 5, 2007
Chicago-Kent's Internet Service Provider (Illinois
Century Network) backbone maintenance window is on Fridays from 2:00am - 7:00am. During this maintenance window it is possible that the Downtown Campus building may
experience intrmittent Internet connectivity.
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Latest McAfee DAT file as of 4/9/2007 is sdat5001
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CLC Contact Information and Office Hours
Technical Support Help Desk Hours of
Operation - Office 540
Monday - Thursday: 8:30 a.m. - 6:00
Friday: 8:30 a.m. - 5:00 p.m.
Phone: (312) 906-5300
Fax: (312) 906-5177
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