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Center for Law and Computers
Headlines for the Week of August 13, 2007

A message from the CLC department:

To assure your experience at Chicago-Kent College of Law is a positive one, the Center for Law and Computers is available to assist you with your computer and technical questions and concerns. You can reach a member of our staff by calling (312) 906-5300 (6-5300 house phones)
or sending an email to helpdesk@kentlaw.edu. We are located in suite 540 if you would like to stop by our offices.



Instructions

 

Help Links


CLC Help Desk Ticket Tracking System

Help Desk Ticket Tracking System (Numara Footprints). The help desk software has greatly improved the way requests for assistance (i.e. “tickets”) are managed and tracked in order for the CLC to provide better service to our community. As a user, this system will benefit you as follows:

  • You can send emails to helpdesk@kentlaw.edu to request assistance. 
  • You can also create a ticket online, if you wish, at www.kentlaw.edu/pchelp.   For your convenience, this link is available on the Chicago-Kent web site under the student drop-down menus.  Simply click on “PChelp”.
  • You will be able to check the status of your ticket on-line through the web.
  • You will also be able to add additional information to your original requests on-line through the web.
  • In order to view and print out the documentation on how to use the Help Desk Ticket Tracking System, please click on the the link below.

    PChelp_TicketTracking.pdf

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    Print Accounting System on Kentnet

    The print system utilizes centrally stored accounts that are linked to your photo ID card. All students will have a "cash account" into which personal funds may be deposited for use with library photocopiers or law school computer lab printers.

    Law school students will have an additional "printing account" which will be reset to the equivalent of 400 pages of printing at the start of each semester. The print release stations in the law school computer labs will allow you to choose which account each of your print jobs is charged against.

    All students enrolled in classes which utilize IIT Downtown Campus facilities (Chicago-Kent College of Law, Stuart Graduate School of Business, Masters of Public Administration) must obtain a new photo ID card in order to utilize library photocopying services and/or law school computer lab printing services. In order to pickup your new photo ID cards, please go the Registrar's office on the 2nd floor during normal business hours.

    USING THE COPY CARD VENDING MACHINE

    ADD VALUE STATION

    PURCHASING A COPY CARD

    1. Press ‘Buy Card / Logout’ button.
    2. Insert a $1, $5, $10 or $20 bill into the bill acceptor. (The card costs 60 cents)
    3. You must Swipe the dispensed card to activate and receive the remaining balance.
    4. Press ‘Buy Card / Logout’ button.

    ADDING VALUE TO A COPY CARD OR STUDENT ID

    1. Swipe the card with the magnetic stripe to the right. The current amount of copy credit is displayed.
    2. Insert bills into the Bill Acceptor ($1, $5, $10, or $20).

    When you are finished adding value, press the ‘Buy Card / Logout’ button.

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    Print Account balances were reset on Mon., July 23, 2007

    The Center for Law & Computers reset print accounts to 400 pages on July 23, 2007. Any print jobs on or after July 23, 2007 will count towards your 400 page limit for the Summer semester.


    Please contact the Center for Law & Computers at 312-906-5300 or at helpdesk@kentlaw.edu if you have any questions.


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    Account Termination

    Graduating Students

    For those of you leaving us for greater ventures, we want to wish you the best. As a courtesy, email and network accounts for May graduates as well as December, 2006 graduates will remain active until July 30, 2007. Network logins, H: drive home directories, and email services will be terminated after this date.

    ***IMPORTANT INFORMATION FOR MAY GRADUATES***
    Graduating students with a delinquent printing balance will not receive their diplomas or be certified to take the Bar Exam until the accounts are paid in full.

    If you are at the Chicago-Kent campus and you need to print, we offer the option for newly graduated students who have special projects over the summer to extend printing privileges to labs 700, 760, and 900. Please contact the Center for Law & Computers at 312-906-5300 or helpdesk@kentlaw.edu for further information.

    Best wishes.


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    Free E-Mail available to Chicago-Kent alumnae/i at alum.iit.edu

    December 2006 and May 2007 Graduates:

    By being an alumnus of Illinois Institute of Technology, Chicago-Kent College of Law it is our pleasure to inform you that you will soon receive free (kentlawalum.iit.edu) email service.  Your account will be created automatically.  No sign up is necessary.

    Please be aware that since these accounts will be hosted by the IIT Main Campus, the corresponding e-mail address may be in a format different than what you were assigned at Chicago-Kent.  Complete details about your kentlawalum.iit.edu account will be distributed soon via email to your Chicago-Kent account and on the Center for Law and Computers Record page.  This information will include the naming format of the account, how to access it, how to setup mail forwarding, and how to transfer messages from your Chicago-Kent email account.

    Your current Chicago-Kent email account will remain active until Monday, July 30th (first Monday after the July Bar Exam).

    Best wishes.


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    CLC Policy - Students are required to show C-K photo ID card for loaner computer equipment

    Help Desk Policy! All C-K students are required to present their Chicago-Kent ID card for service.

    The CLC Help Desk does provide the service of temporarily loaning laptops to students. This service is restricted to those who have purchased their own laptop and the laptop has been serviced by a technician at the CLC Help Desk. Once the technician has determined that the laptop needs to be sent to the manufacturer for repairs or is inoperable a student will be loaned a laptop.  The laptop loans are for a one (1) week period only.  In addition, the CLC Help Desk does not loan power adaptors or any other laptop accessories for laptops. In order for this service to benefit everyone, this policy must be strictly adhered to.

    Once a user returns a laptop, that same user cannot have another laptop loaned to him/her for at least two (2) consecutive weeks.

    The Help Desk will make a photocopy of student's ID when loaner computer equipment is requested. The procedure was implemented to best serve the needs of all Chicago-Kent student's.

    We appreciate your cooperation in adhering to this policy.

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    Windows Update

    It is critical to update your Windows operating system and Internet Explorer software regularly. Just as it is important to update the virus definitions of your anti virus software, it is equally important to update the Windows operating system and Internet Explorer software on your computer. Just like virus definitions, Windows and Internet Explorer should be updated weekly. Fortunately, Microsoft makes this process fast and easy with their "Windows Update" web site.

    Please click on the link listed below under instructions to print out the full documentation on how to update windows.

    WinupdateInstructions.pdf

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    Remove Unnecessary Files on the Network

    The Center for Law and Computers provides access to the Network for Chicago-Kent students, faculty, and staff in support of the educational mission of the university. In recent months we have noticed an increase in the amount of personal storage space being consumed on our network. As we continue to maintain and scan the network drives we are noticing numerous occurrences of non-educational types of materials (i.e., MP3, .wav, .mov, .avi). We understand that there are occasions when storing these types of files on the network for educational use is legitimate.

    As you may well be aware, court decisions potentially makes us liable if members of our community engage in infringing activity. As a reminder to all students, a portion of the IIT Computer Use Policy states, "Network users must abide by the terms of all software licensing agreements and copyright laws, and may not make copies of or make available on the network copyrighted material, unless permitted by a license. Network users must not perform acts which are deliberately wasteful of computing resources or which unfairly monopolize resources to the exclusion of others..." The complete Computer User Policy can be found at:

    http://ots.iit.edu/policies/acceptable_use.php

    When you save and store large music, image, video, or other types of non-educational related material on the network it increases the time it takes for system backups and virus scanning; the large downloads also consume unnecessary bandwidth. Please be considerate of your colleagues and remove or transfer to your laptop ALL files in violation. If files are not removed, the Center for Law and Computers is authorized by the administration to permanently remove them for you.

    We ask that you purge all unnecessary messages and files as often as possible from your network and email accounts to help us preserve space on the C-K server. As a reminder, in Outlook mail, you must delete messages from your "Deleted Messages" folder for them to be permanently removed from the mail server. It is also a good maintenance procedure to delete any unneeded messages in the "Sent" folder.

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    CLC Monthly Network Maintenance Schedule

    The Center for Law and Computers will conduct regular monthly maintenance windows on the first Tuesday of every month (5a.m. - 7a.m. in the morning) for "Patch and\or Update" management on systems that need to be rebooted.

    Remember too that there may be "emergency" times when manufacturers release "critical" update patches that need to be installed immediately. The CLC will make every attempt to send out an announcement in advance when the "critical" updates need to be installed and systems rebooted (however, we cannot always guarantee advance notice since certain patches/updates need to be applied ASAP before a breach is made).

    All network services including Internet access, email, web mail, network drives, and network printing will be down during the above scheduled time.

    Maintenance will be conducted on the following days:

    Tuesday, September 4, 2007
    Tuesday, October 2, 2007
    Tuesday, November 6, 2007

    Chicago-Kent's Internet Service Provider (Illinois Century Network) backbone maintenance window is on Fridays from 2:00am - 7:00am. During this maintenance window it is possible that the Downtown Campus building may experience intermittent Internet connectivity.

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    Latest McAfee DAT file as of 8/13/2007 is sdat5093

    VirusDetectionSoftware.pdf

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    CLC Contact Information and Office Hours

    Technical Support Help Desk Hours of Operation - Office 540
    Monday - Thursday: 8:30 a.m. - 6:00 p.m.
    Friday: 8:30 a.m. - 5:00 p.m.

    Email: helpdesk@kentlaw.edu

    Phone: (312) 906-5300
    Fax: (312) 906-5177

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    CALENDARS

    .: Main Chicago-Kent event
       calendar

    .: Academic calendar

    .: CLE calendar

    .: Alumnae/i event calendar

    .: Admissions calendar

    COMPUTER NEWS

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