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Center for Law and Computers
Week of March 28, 2011

A message from the CLC department

To assure your experience at Chicago-Kent College of Law is a positive one, the Center for Law and Computers is available to assist you with your computer and technical questions and concerns. You can reach a member of our staff by calling (312) 906-5300 (6-5300 house phones)
or sending an email to helpdesk@kentlaw.edu. We are located in suite 540 if you would like to stop by our offices.



Printall Printer for Students

At the start of the Spring term, the CLC introduced Printall which allows printing on all student printers. This printing solution enables any print job you send to become available for printing on all of the Chicago-Kent student printers. These printers are located in Labs 900 and 760 as well as the Student Lounge which has two printers. Should you experience an issue with a printer in one particular area, you will no longer be required to reprint your document to make it available on another printer.

Effective January 10, 2011, you must add the new printer named "Printall" to your computer in order to use the Chicago-Kent printers in the computer labs and Student Lounge. Kentlaw printers previously installed on your computer will no longer function. Again, you must add the new Printall printer in order to print in Lab 900, Lab 760, or the Student Lounge.

Links to instructions for adding the Printall printer for the Windows and Apple operating systems are listed below. The instructions will also be available at each printer, at the Library Circulation Desk, and in the Help Desk area in Room 540. As stated previously, upon adding this one new printer, your print jobs will be available on all four Kentlaw student printers.

If you have difficulty installing the new Printall printer, please visit the Help Desk in Room 540 and we will be happy to assist you.

Installation instructions for Windows platform
Installation instructions for Apple platform

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Student Worker - Technical Support Assistant

The Center for Law and Computers is seeking part-time employees in the Help Desk area. This position performs front-line customer service via telephone, email and walk-in contact for Chicago-Kent College of Law. The Help Desk resides on the 5th floor of the downtown campus.

Working with the Help Desk Manager and Computer Support Specialists, the Technical Support Assistant's duties include operating the Help Desk; retrieving emails, voicemails and memos; gathering background information regarding service requests; tracking and compiling reports of requests; laptop configurations for students; software installations and maintaining the 4 student printers. Knowledge of software/hardware installation and maintenance, basic technical troubleshooting skills and a very strong focus on providing first-rate customer service is required.

If you are interested in this entry-level position, please contact:

Heather Banks
Help Desk Manager
Center for Law & Computers, Suite 540B
Chicago-Kent College of Law - IIT
565 West Adams, Chicago IL
P. 312-906-5327
E. hbanks@kentlaw.edu

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Accessing Web for Students on a Mac

  • In Safari go the Safari menu and choose Preferences
  • Click Advanced and check Show Develop menu in menu bar
  • Click on the develop tab and choose User Agent, Internet Explorer 7.0 or 8.0
  • Go to webmail.kentlaw.edu and put your credentials in
  • You should now see the Web for Students icon and will be able to access your grades.

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Wireless Connection Registration Instructions

Note: IIT-connect is only used for registration purposes. IIT-565 is the wireless network that will give you full internet connectivity.

The new wireless network at Chicago-Kent is now available for use. Here you will find instructions for Windows XP, Windows Vista, Windows 7, and Mac OS X operating systems. We also have instructions for iPad, iPhones and Android based phones. The name of the new wireless network is IIT-565. Please try the instructions to configure your laptop to access this new network. You do not need to follow the instructions if your laptop has already been configured to use the new IIT-565 network.

To download the appropriate instructions click on the link below

Windows XP
Windows Vista
Windows 7
Mac OS
iPad
iPhone
Android Phones

Additionally all instructions are also located at www.kentlaw.ed/clc/tutorials

Please contact the helpdesk by emailing HELPDESK@kentlaw.edu or call 312-906-5300 with any questions.

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Help Desk Hours

Monday, Wednesday, Thursday 8:30 a.m.-6:00 p.m.
Tuesday 8:30 a.m. - 7:00 p.m.
Friday 8:30 a.m. - 5:00 p.m

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myIIT Password Reset Tool

IT Office of Technology Services (OTS) has rolled out a new tool for the myIIT portal that allows individuals who forget their portal password to reset it themselves, rather than going through the OTS Support Desk.  This new tool requires individuals to set up two secret questions and answers.  When the questions are answered correctly, users will have the ability to reset their own password and access the portal.

The tool was activated on at 9:30 pm on Friday, January 8.  Upon logging into the portal for the first time after activation, users will be prompted to set their secret questions before accessing their myIIT account.

Users who have already set up their portal secret questions will not need to take any action.

Adding this level of security will allow users to access IIT technology services 24/7, even if they forget their password. Contact OTS with any questions.

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IIT Print Channel is for MC printing only and not for use at the DTC

Please note that student printing at Chicago-Kent is separate from the process used on Main Campus - you should not use the IIT Printing Channel in the my.iit.edu portal. If you have used the channel to add money for printing, please contact Nancy Caruson at caruson@iit.edu for a refund.

At Chicago-Kent, students receive credit for 400 pages worth of free printing per semester; any printing beyond 400 pages is charged at a rate of $0.07 per page.

All Chicago-Kent printing – both free and charged – is managed by the Law School’s own printing system. You can add money to your account at the station located in the 9th floor photocopy room in the Library.

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Apple Computer Support & Services Documents

The CLC has created support & services documents for configuring Apple computers to the following resources (Wireless, Folder Shares, Printers & Mail).  Follow the links below for a basic guide to assist you with various options available to Apple users.

Mac-Wireless
Mac-AddNetworkDrives
Mac-Printing
Mac-EntourageSetup


For questions or concerns, please contact the CLC help desk at helpdesk@kentlaw.edu or 312-906-5300.

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Maintenance Activities

Effective January 7th The Center for Law and Computers will be conducting weekly maintenance following a new schedule. Hardware and software maintenance activities on the Law School's technology resources will begin from 9:30pm on Friday through 8:00am on Saturday. Periodic interruptions to Chicago-Kent services may occur during this time as work is conducted on servers, network hardware, and other key systems.

Chicago-Kent College of Law utilizes certain administrative systems such as Banner Student and the my.iit.edu portal service which are located at the Illinois Institute of Technology Main Campus. The IIT Office of Technology Services (OTS) conducts various maintenance activities during the identical weekly maintenance period of 9:30pm on Friday through 8:00am on Saturday. Periodic service interruptions of IIT-hosted services may occur during this time.

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Latest McAfee DAT file as of 03/24/2011 is sdat6295

VirusDetectionSoftware.pdf

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CALENDARS

.: Main Chicago-Kent event
   calendar

.: Academic calendar

.: CLE calendar

.: Alumnae/i event calendar

.: Admissions calendar

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