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Center for Law and Computers
Week of May 14, 2012

A message from the CLC department

To assure your experience at Chicago-Kent College of Law is a positive one, the Center for Law and Computers is available to assist you with your computer and technical questions and concerns. You can reach a member of our staff by calling (312) 906-5300 (6-5300 house phones)
or sending an email to We are located in suite 540 if you would like to stop by our office.

  • Help Desk Summer Hours
  • We are Going Google
  • Examsoft ready for download
  • Connecting to Wireless Network
  • Print Accounts Reset
  • Student printing from remote locations available
  • Using Webmail in Internet Explorer 9
  • Symantec Endpoint Protection Antivirus Available for Student Use
  • Windows and Office media available for students to purchase online
  • New electrical outlets and printers
  • Service requests
  • Service Alerts and News
  • Accessing Web for Students on a Mac
  • myIIT Password Reset Tool
  • IIT Print Channel is for MC printing only and not for use at the DTC
  • Apple Computer Support & Services Documents
  • Weekly maintenance schedule

    Help Desk Summer Hours

    8:00 am - 6:00 pm
    Tuesday 8:00 am - 7:00 pm
    Friday 8:00 am - 5:00 pm
    Saturday 12:00 pm - 5:00 pm
    Sunday Closed

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    We are Going Google

    We’re going Google! The Center for Law and Computers will be moving all Faculty, Staff and Students with and email accounts to Google Apps for Education (Gmail). You can find more information here.

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    Examsoft ready for download

    The SofTest program Chicago-Kent uses for exams is now available for download. This software is available for Windows computers as well as Mac Lion, Snow Leopard and Leopard operating systems and is fully supported by the Center for Law and Computers. Online at you will find the instructions to download SofTest for Windows, Mac Snow Leopard and Leopard Operating Systems. As a reminder, you do not need your computer configured for the Chicago-Kent domain to download the SofTest program or to take your exams. You do not need to be present on campus to download and install SofTest.

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    Connecting to Wireless Network

    A reminder, the DTC campus wirless network is secure. In order to access the network, your laptop/mobile device must be connected to the SSID IIT-565. Campus email and password is required and will be used as the credentials to connect. Please refer to the wireless instructions located at to connect.

    Note: If you changed your password for your campus email you must reconfigure the wireless connection with the new credentials.

    If you are experiencing problems with wireless conectivity please visit us at the helpdesk in room 540 during normal business hours and we will be happy to assist!

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    Print Accounts Reset

    All Chicago-Kent student print accounts have been reset for the Spring Semester. Each student has $28 or 400 pages worth of printing on their account effective January 13, 2012. To find more information regarding printing at Chicago-Kent please go to

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    Student printing from remote locations available

    Printing remotely is available for the Printall Student printers. This is a convenient option for you to send print jobs from any off campus location before coming to school. You may also use this service from campus in the event you experience problems with the print drivers installed on your laptop and don’t have time to stop by the helpdesk. Please see the instructions located at on how to use the remote printing service from off campus.

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    Using Webmail in Internet Explorer 9

    For webmail to render properly in Internet Explorer 9 you will have to click the compatibility icon prior to logging in. The compatibility icon looks like a broke page on the address bar.  Once this is clicked log into webmail and the site will load correctly.

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    Symantec Endpoint Protection Antivirus Available for Student Use

    For all current JD and LLM students Symantec Endpoint Protection (SEP) Antivirus is available in the Help Desk for installation. SEP is for both PCs and Macs.

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    Windows upgrade and Office media available for student online purchase

    Student Windows Upgrade media and Mac and Windows Office media is now available for purchase online. Student may only purchase one (1) Office disk and (1) Windows Upgrade disk.  Once the transaction is complete please bring your receipt to the Help Desk to pick up our disk.

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    Printing process

    The printing process has changed. With the new process you no longer will need to swipe your ID card to print. You will still need to use your ID to make photocopies.

    When you print from your personal laptop or lab computer, the job will be available to pick up from any of the 6 conveniently located release stations. Walk up to the closest/non busy print release station, enter your network username/password and release the job. The print job will be available at the printer next to the release station.

    You can add cash value to your account, by swiping your ID card at the ADD value machine located in the 9th floor copy room. Please go to for more information.

    If you are running short on free pages, your cash account will automatically be charged the remaining balance for the print job, provided sufficient funds are available. This will allow you to deplete the entire free printing quota of 400 pages($28 equivalent) allotted to you each semester. No more guess work involved!!

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    Electrical outlets and printers

    Electrical Outlets
    Building facilities has added electrical outlets on the concourse, 2nd floor and 3rd floor near the student seating area (couches) so that you can use your personal laptop/devices without having to worry about finding electrical outlets.

    CLC has added two additional printers at the concourse level between C25 and C35, as well as the 2nd floor outside Room 210.
    Student printers are now located in the following areas:
    • Student Lounge (2 printers and one scanner)
    • 2nd Floor outside room 210
    • Concourse Level between C25/C35
    • Lab 900
    • 9th Floor copy room (in the Library. Lab 760 printer moved to this location)

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    Service requests

    In order to serve you in a timely manner please send email requests to or Alternatively you can also open a service ticket by visiting us on the web at

    Emails/tickets received after business hours will be addressed when we re-open the next day.

    Walk-ins are on a first come first serve basis and based on the level of urgency. You may schedule an appointment with us or call us via a house phone at 65300 or 312-906-5300 during normal business hours.

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    Service Alerts and News

    While we do not anticipate services to be down, occasionally things do go wrong. In order to keep you informed we will post information on our service and news pages.

    Please visit us at for service related issues and the latest information.

    CLC will also periodically send important information via email from clc announcements ( We appreciate your co-operation in reading these emails.

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    Security updates and Spam

    Security updates
    The web world has increasingly become a target for malicious malware and viruses. Open vulnerabilities in operating systems and browsers are just two of the many ways computing devices come under attack. Please perform critical Microsoft or Apple software updates. Also, keep your Anti-virus software up-to-date. Periodically run scans to check for viruses and malware to protect your system from any harm.

    CLC will never ask for confidential information such as usernames and passwords via email. Please do not click or respond to any such emails as these typically are embedded with viruses.

    When in doubt please contact the Helpdesk immediately!

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    Accessing Web for Students on a Mac

    1. In Safari go the Safari menu and choose Preferences
    2. Click Advanced and check Show Develop menu in menu bar
    3. Click on the develop tab and choose User Agent, Internet Explorer 7.0 or 8.0
    4. Go to and put your credentials in
    5. You should now see the Web for Students icon and will be able to access your grades.

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    myIIT Password Reset Tool

    IT Office of Technology Services (OTS) has rolled out a new tool for the myIIT portal that allows individuals who forget their portal password to reset it themselves, rather than going through the OTS Support Desk.  This new tool requires individuals to set up two secret questions and answers.  When the questions are answered correctly, users will have the ability to reset their own password and access the portal.

    The tool was activated on at 9:30 pm on Friday, January 8.  Upon logging into the portal for the first time after activation, users will be prompted to set their secret questions before accessing their myIIT account.

    Users who have already set up their portal secret questions will not need to take any action.

    Adding this level of security will allow users to access IIT technology services 24/7, even if they forget their password. Contact OTS with any questions.

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    IIT Print Channel is for MC printing only and not for use at the DTC

    Please note that student printing at Chicago-Kent is separate from the process used on Main Campus - you should not use the IIT Printing Channel in the portal. If you have used the channel to add money for printing, please contact Nancy Caruson at for a refund.

    At Chicago-Kent, students receive credit for 400 pages worth of free printing per semester; any printing beyond 400 pages is charged at a rate of $0.07 per page.

    All Chicago-Kent printing – both free and charged – is managed by the Law School’s own printing system. You can add money to your account at the station located in the 9th floor photocopy room in the Library.

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    Maintenance Activities

    General maintenance is performed weekly. Hardware and software maintenance activities on the Law School's technology resources will begin from 9:30pm on Friday through 8:00am on Saturday. Periodic interruptions to Chicago-Kent services may occur during this time as work is conducted on servers, network hardware, and other key systems.

    Chicago-Kent College of Law utilizes certain administrative systems such as Banner Student and the portal service which are located at the Illinois Institute of Technology Main Campus. The IIT Office of Technology Services (OTS) conducts various maintenance activities during the identical weekly maintenance period of 9:30pm on Friday through 8:00am on Saturday. Periodic service interruptions of IIT-hosted services may occur during this time.

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