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Center for Law and Computers
Week of August 20, 2012

A message from the CLC department

To assure your experience at Chicago-Kent College of Law is a positive one, the Center for Law and Computers is available to assist you with your computer and technical questions and concerns. You can reach a member of our staff by calling (312) 906-5300 (6-5300 house phones)
or sending an email to helpdesk@kentlaw.edu. We are located in suite 540 if you would like to stop by our office.

  
  • Welcome Back!
  • Outlook no longer supported
  • We have transitioned to Google Apps
  • Help Desk Summer Hours
  • Help Desk Fall Hours
  • Wireless SSID Change
  • Connecting to Wireless Network
  • Print Accounts Reset
  • Student printing from remote locations available
  • Accessing Web for Students
  • Symantec Endpoint Protection Antivirus Available for Student Use
  • Windows and Office media available for students to purchase online
  • Service requests
  • Service Alerts and News
  • Accessing Web for Students on a Mac
  • myIIT Password Reset Tool
  • IIT Print Channel is for MC printing only and not for use at the DTC
  • Apple Computer Support & Services Documents
  • Weekly maintenance schedule
    Welcome back!

    The Center for Law and Computers would like to welcome all students back to Chicago-Kent for the Fall 2012 Semester! Please see our extended Fall hours and stop by if you need assistance. Best of luck this semester!

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    We have transitioned to Google Apps

    The Center for Law and Computers has migrated all Faculty, Staff and Students with kentlaw.edu and kentlaw.iit.edu email accounts to Google Apps for Education (Gmail). Gmail is now the new email platform.

    All student email from Microsoft Exchange has been successfully migrated to Google Apps.

    A majority of Faculty and Staff email has been migrated from Microsoft Exchange to Google Apps. We are working with users on a individual basis to troubleshoot any issues.

    Access to email will be via the my.iit.edu portal. For more informaton on how to access email please visit http://www.kentlaw.iit.edu/google-apps

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    Outlook no longer supported

    Although you will continue to be able to search and read all emails prior to the migration on Outlook, you will be unable to send or receive new emails. All new email messages will go to your new Gmail account, part of the Google Apps for Education suite.

    To access your email

    • From your office computer: Log on to your computer with the username open any web browser (IE, Firefox, Chrome) and log on to my.iit.edu using the same username and password, then click on the Google Apps for Chicago-Kent icon to access email.
    • From outside Chicago-Kent: Open any web browser (IE, Safari, Firefox, Chrome) and log onto my.iit.edu, then click on the Google Apps for Chicago-Kent icon to access email.

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    Help Desk Summer Hours

    The Summer 2012 hours for the Help Desk will end on August 26, 2012.

    Monday
    Wednesday
    Thursday
    8:00 am - 6:00 pm
    Tuesday 8:00 am - 7:00 pm
    Friday 8:00 am - 5:00 pm
    Saturday 12:00 pm - 5:00 pm
    Sunday Closed

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    Help Desk Fall Hours

    The Fall 2012 hours for the Help Desk will begin on August 27, 2012.

    Monday
    Tuesday
    Wednesday
    Thursday
    8:00 am - 8:00 pm
    Friday 8:00 am - 5:00 pm
    Saturday 12:00 pm - 5:00 pm
    Sunday 12:00 pm - 5:00 pm

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    Wireless SSID Change

    The CLC will be phasing out the current IIT-565 network and introducing the IIT-Secure network. Using the IIT-Secure network you will be able to connect seamlessly to the wireless networks at the Downtown Campus and the Main Campus without any added configuration. We will be communicating the termination of IIT-565 soon. Please check out our wireless instructions in order to access the IIT-Secure network located here http://kentlaw.iit.edu/current-students/information-technology/instructions-tutorials/wireless-network.

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    Connecting to Wireless Network

    A reminder, the DTC campus wirless network is secure. In order to access the network, your laptop/mobile device must be connected to the SSID IIT-565. Campus email and password is required and will be used as the credentials to connect. Please refer to the wireless instructions located at www.kentlaw.edu/clc/tutorials to connect.

    Note: If you changed your password for your campus email you must reconfigure the wireless connection with the new credentials.

    If you are experiencing problems with wireless conectivity please visit us at the helpdesk in room 540 during normal business hours and we will be happy to assist!

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    Print Accounts Reset

    All Chicago-Kent student print accounts have been reset for the Summer Semester. Each student has $28 or 400 pages worth of printing on their account effective June 4th, 2012. To find more information regarding printing at Chicago-Kent please go to http://www.kentlaw.iit.edu/current-students/information-technology/student-printing.

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    Student printing from remote locations available

    Printing remotely is available for the Printall Student printers. This is a convenient option for you to send print jobs from any off campus location before coming to school. You may also use this service from campus in the event you experience problems with the print drivers installed on your laptop and don’t have time to stop by the helpdesk.
    Please see the instructions located at http://www.kentlaw.iit.edu/current-students/information-technology/student-printing on how to use the remote printing service from off campus.

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    Accessing Web for Students

    Student may access Web for Students by going to https://wfs.kentlaw.iit.edu from any browser. Please use your Chicago-Kent username and password to log into the system.

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    Symantec Endpoint Protection Antivirus Available for Student Use

    For all current JD and LLM students Symantec Endpoint Protection (SEP) Antivirus is available in the Help Desk for installation. SEP is for both PCs and Macs.

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    Windows upgrade and Office media available for student online purchase

    Student Windows Upgrade media and Mac and Windows Office media is now available for purchase online. Student may only purchase one (1) Office disk and (1) Windows Upgrade disk. Once the transaction is complete please bring your receipt to the Help Desk to pick up your disk. https://secure.touchnet.com/C20090_ustores/web/store_main.jsp?STOREID=39&SINGLESTORE=true

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    Service requests

    In order to serve you in a timely manner please send email requests to pchelp@kentlaw.edu or helpdesk@kentlaw.edu. Alternatively you can also open a service ticket by visiting us on the web at www.kentlaw.edu/pchelp.

    Emails/tickets received after business hours will be addressed when we re-open the next day.

    Walk-ins are on a first come first serve basis and based on the level of urgency. You may schedule an appointment with us or call us via a house phone at 65300 or 312-906-5300 during normal business hours.

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    Service Alerts and News

    While we do not anticipate services to be down, occasionally things do go wrong. In order to keep you informed we will post information on our service and news pages.

    Please visit us at www.kentlaw.iit.edu/current-students/information-technology for service related issues and the latest information.

    CLC will also periodically send important information via email from clc announcements (clc-announce@kentlaw.iit.edu). We appreciate your co-operation in reading these emails.

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    Security updates and Spam

    Security updates
    The web world has increasingly become a target for malicious malware and viruses. Open vulnerabilities in operating systems and browsers are just two of the many ways computing devices come under attack. Please perform critical Microsoft or Apple software updates. Also, keep your Anti-virus software up-to-date. Periodically run scans to check for viruses and malware to protect your system from any harm.

    Spam
    CLC will never ask for confidential information such as usernames and passwords via email. Please do not click or respond to any such emails as these typically are embedded with viruses.

    When in doubt please contact the Helpdesk immediately!

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    Accessing Web for Students on a Mac

    1. In Safari go the Safari menu and choose Preferences
    2. Click Advanced and check Show Develop menu in menu bar
    3. Click on the develop tab and choose User Agent, Internet Explorer 7.0 or 8.0
    4. Go to webmail.kentlaw.edu and put your credentials in
    5. You should now see the Web for Students icon and will be able to access your grades.

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    myIIT Password Reset Tool

    IT Office of Technology Services (OTS) has rolled out a new tool for the myIIT portal that allows individuals who forget their portal password to reset it themselves, rather than going through the OTS Support Desk.  This new tool requires individuals to set up two secret questions and answers.  When the questions are answered correctly, users will have the ability to reset their own password and access the portal.

    The tool was activated on at 9:30 pm on Friday, January 8.  Upon logging into the portal for the first time after activation, users will be prompted to set their secret questions before accessing their myIIT account.

    Users who have already set up their portal secret questions will not need to take any action.

    Adding this level of security will allow users to access IIT technology services 24/7, even if they forget their password. Contact OTS with any questions.

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    IIT Print Channel is for MC printing only and not for use at the DTC

    Please note that student printing at Chicago-Kent is separate from the process used on Main Campus - you should not use the IIT Printing Channel in the my.iit.edu portal. If you have used the channel to add money for printing, please contact Nancy Caruson at caruson@iit.edu for a refund.

    At Chicago-Kent, students receive credit for 400 pages worth of free printing per semester; any printing beyond 400 pages is charged at a rate of $0.07 per page.

    All Chicago-Kent printing – both free and charged – is managed by the Law School’s own printing system. You can add money to your account at the station located in the 9th floor photocopy room in the Library.

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    Maintenance Activities

    General maintenance is performed weekly. Hardware and software maintenance activities on the Law School's technology resources will begin from 9:30pm on Friday through 8:00am on Saturday. Periodic interruptions to Chicago-Kent services may occur during this time as work is conducted on servers, network hardware, and other key systems.

    Chicago-Kent College of Law utilizes certain administrative systems such as Banner Student and the my.iit.edu portal service which are located at the Illinois Institute of Technology Main Campus. The IIT Office of Technology Services (OTS) conducts various maintenance activities during the identical weekly maintenance period of 9:30pm on Friday through 8:00am on Saturday. Periodic service interruptions of IIT-hosted services may occur during this time.

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  • CALENDARS

    .: Main Chicago-Kent event
       calendar

    .: Academic calendar

    .: CLE calendar

    .: Alumnae/i event calendar

    .: Admissions calendar

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