Weekly maintenance schedule
Welcome back!
The Center for Law and Computers would like to welcome all
students back to Chicago-Kent for the Fall 2012 Semester! Please
see our extended Fall hours and stop by if you need assistance. Best
of luck this semester!
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We have transitioned to Google
Apps
The Center for Law and Computers has migrated all Faculty, Staff
and Students with kentlaw.edu and kentlaw.iit.edu email accounts
to Google Apps for Education (Gmail). Gmail is now the new email
platform. Access to email is via the my.iit.edu portal. For more
information on how to access email please visit
http://www.kentlaw.iit.edu/google-apps.
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Outlook no longer supported
Although you will continue to be able to search and read all emails
prior to the migration on Outlook, you will be unable to send or
receive new emails. All new email messages will go to your new Gmail
account, part of the Google Apps for Education suite.
To access your email
- From your office computer: Log on to your
computer with the username open any web browser
(IE, Firefox, Chrome) and log on to
my.iit.edu using the same username
and password, then click on the Google Apps for Chicago-Kent icon
to access email.
- From outside Chicago-Kent: Open any web browser
(IE, Safari, Firefox, Chrome) and log onto
my.iit.edu,
then click on the Google Apps for Chicago-Kent icon to access email.
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Help Desk Fall Hours
The Fall 2012 hours for the Help Desk will begin on August 27, 2012.
Monday
Tuesday
Wednesday
Thursday
|
8:00 am - 8:00 pm
|
Friday
|
8:00 am - 5:00 pm
|
Saturday
|
12:00 pm - 5:00 pm
|
Sunday
|
12:00 pm - 5:00 pm
|
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SofTest no longer available
for Mac OS 10.5 (Leopard)
Examsoft, the company that provides our exam software Softest,
has informed us that their software is no longer compatible
with Mac OS 10.5 (Leopard). If you have Leopard on your laptop
and would like to take your Fall exams on your laptop you will
need to upgrade your laptop to at least Mac OS 10.6 (Snow Leopard).
Currently Softest supports Mac OS Snow Leopard, Lion and
Mountain Lion and Windows XP, Vista and 7.
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Student Home Directory Removal
The CLC will stop providing home directories (H drives) for the
students around the beginning of the Spring 2013 semester.
We will be communicating well in advance of the removal so
students can backup any files that may be on their drive.
With Google Apps for Education student can use Drive which allows
for a considerable amount of file storage as well as off
campus access.
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IIT-565 wireless name to be
replaced with IIT-Secure
The CLC will be phasing out the current IIT-565 network and
introducing the IIT-Secure network. Using the IIT-Secure network
you will be able to connect seamlessly to the wireless networks
at the Downtown Campus and the Main Campus without any added
configuration. We will be communicating the termination of
IIT-565 soon. Please check out our wireless instructions in
order to access the IIT-Secure network located here
http://kentlaw.iit.edu/current-students/information-technology/instructions-tutorials/wireless-network.
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802.11a and 802.11b support to
be disabled for improved overall wireless performance on campus
Beginning October 15, 2012 the IIT Downtown Campus network will
no longer support wireless network connections which use the
802.11a and 802.11b wireless networking specifications. These
specifications date from 1999 and were replaced in later years
with the 802.11g and 802.11n specifications. Wireless connections
which use the newer and faster specifications will remain
available on the DTC network.
Nearly all WiFi-capable devices manufactured since 2004 are able
to connect with the 802.11g or 802.11n wireless networking
protocols that will remain active in the Downtown Campus. Please
stop by the Help Desk in Room 540 if you have any concerns about
the wireless capabilities of your laptop or mobile device.
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Student Printing Account Reset
All Chicago-Kent student print accounts will be reset for the
Fall semester on August 27th, 2012. Each student has $28 or 400
pages worth of printing on their account. To find more information
regarding printing at Chicago-Kent please go to
.http://www.kentlaw.iit.edu/current-students/information-technology/student-printing.
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Student printing
from remote locations available
Printing remotely is available for the Printall Student
printers. This is a convenient option for you to send print
jobs from any off campus location before coming to school. You
may also use this service from campus in the event you
experience problems with the print drivers installed on your
laptop and don’t have time to stop by the helpdesk.
Please see the instructions located at
http://www.kentlaw.iit.edu/current-students/information-technology/student-printing
on how to use the remote printing service from off campus.
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Symantec Endpoint Protection
Antivirus Available for Student Use
For all current JD and LLM students Symantec Endpoint Protection
(SEP) Antivirus is available in the Help Desk for installation.
SEP is for Windows 7, Vista and XP. SEP is available for Mac Lion,
Snow Leopard and Leopard. SEP for Mountain Lion is not available
as of yet but will be released by Symantec within the next few
months. We will communicate its availability to Faculty, Staff
and Students once we receive the product.
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Windows upgrade and Office media available for student online purchase
Student Windows Upgrade media and Mac and Windows Office media
is now available for purchase online. Student may only purchase
one (1) Office disk and (1) Windows Upgrade disk. Once the
transaction is complete please bring your receipt to the Help
Desk to pick up your disk.
https://secure.touchnet.com/C20090_ustores/web/store_main.jsp?STOREID=39&SINGLESTORE=true
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Service requests
In order to serve you in a timely manner please send email requests
to pchelp@kentlaw.edu or helpdesk@kentlaw.edu. Alternatively you can
also open a service ticket
by visiting us on the web at www.kentlaw.edu/pchelp.
Emails/tickets received after business hours will be addressed when
we re-open the next day.
Walk-ins are on a first come first serve basis and based on the level
of urgency. You may schedule an appointment with us or call us via a
house phone at 65300 or 312-906-5300 during normal business hours.
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Service Alerts and News
While we do not anticipate services to be down, occasionally things
do go wrong. In order to keep you informed we will post information
on our service and news pages.
Please visit us at www.kentlaw.iit.edu/current-students/information-technology for
service related issues and the latest information.
CLC will also periodically send important information via email from
clc announcements (clc-announce@kentlaw.iit.edu). We appreciate
your co-operation in reading these emails.
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Security updates and Spam
Security updates
The web world has increasingly become a target for malicious malware
and viruses. Open vulnerabilities in operating systems and browsers
are just two of the many ways computing devices come under
attack. Please perform critical Microsoft or Apple software
updates. Also, keep your Anti-virus software up-to-date.
Periodically run scans to check for viruses and malware to
protect your system from any harm.
Spam
CLC will never ask for confidential information
such as usernames and passwords via email. Please do not
click or respond to any such emails as these typically
are embedded with viruses.
When in doubt please contact the Helpdesk immediately!
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myIIT Password Reset Tool
IT Office of Technology Services (OTS) has rolled out a new tool
for the myIIT portal that allows individuals who forget their
portal password to reset it themselves, rather than going through
the OTS Support Desk. This new tool requires individuals
to set up two secret questions and answers. When the
questions are answered correctly, users will have the ability
to reset their own password and access the portal.
The tool was activated on at 9:30 pm on Friday, January 8.
Upon logging into the portal for the first time after
activation, users will be prompted to set their secret questions
before accessing their myIIT account.
Users who have already set up their portal secret questions will
not need to take any action.
Adding this level of security will allow users to access IIT
technology services 24/7, even if they forget their password.
Contact OTS with any questions.
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IIT Print Channel is for MC printing only and
not for use at the DTC
Please note that student printing at Chicago-Kent is separate
from the process used on Main Campus - you should not use the
IIT Printing Channel in the my.iit.edu portal. If you have used
the channel to add money for printing, please contact Nancy
Caruson at caruson@iit.edu for a refund.
At Chicago-Kent, students receive credit for 400 pages worth
of free printing per semester; any printing beyond 400 pages
is charged at a rate of $0.07 per page.
All Chicago-Kent printing – both free and charged – is
managed by the Law School’s own printing system. You can
add money to your account at the station located in the 9th
floor photocopy room in the Library.
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Maintenance Activities
General maintenance is performed weekly. Hardware
and software maintenance activities on the Law School's technology
resources will begin from 9:30pm on Friday through 8:00am on
Saturday. Periodic interruptions to Chicago-Kent services may
occur during this time as work is conducted on servers, network
hardware, and other key systems.
Chicago-Kent College of Law utilizes certain administrative systems
such as Banner Student and the my.iit.edu portal service which are
located at the Illinois Institute of Technology Main Campus. The
IIT Office of Technology Services (OTS) conducts various maintenance
activities during the identical weekly maintenance period of 9:30pm
on Friday through 8:00am on Saturday. Periodic service interruptions
of IIT-hosted services may occur during this time.
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