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Center for Law and Computers
Week of September 3, 2012

A message from the CLC department

To assure your experience at Chicago-Kent College of Law is a positive one, the Center for Law and Computers is available to assist you with your computer and technical questions and concerns. You can reach a member of our staff by calling (312) 906-5300 (6-5300 house phones)
or sending an email to helpdesk@kentlaw.edu. We are located in suite 540 if you would like to stop by our office.

  
  • Help Desk Closed for Labor Day Weekend
  • Welcome Back!
  • Outlook no longer supported
  • We have transitioned to Google Apps
  • Help Desk Fall Hours
  • SofTest no longer available for Mac OS 10.5 (Leopard)
  • Student Home Directory Removal
  • IIT-565 wireless name to be replaced with IIT-Secure
  • 802.11a and 802.11b support to be disabled for improved overall wireless performance on campus
  • Student Printing Account Reset
  • Student printing from remote locations available
  • Symantec Endpoint Protection Antivirus Available for Student Use
  • Windows and Office media available for students to purchase online
  • Service requests
  • Service Alerts and News
  • myIIT Password Reset Tool
  • IIT Print Channel is for MC printing only and not for use at the DTC
  • Apple Computer Support & Services Documents
  • Weekly maintenance schedule
    Help Desk Closed for Labor Day Weekend

    We will be closed September 1-September 3, 2012 for the Labor Day weekend. All emails and voice messages will be answered when we resume business on September 4, 2012.

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    Welcome back!

    The Center for Law and Computers would like to welcome all students back to Chicago-Kent for the Fall 2012 Semester! Please see our extended Fall hours and stop by if you need assistance. Best of luck this semester!

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    We have transitioned to Google Apps

    The Center for Law and Computers has migrated all Faculty, Staff and Students with kentlaw.edu and kentlaw.iit.edu email accounts to Google Apps for Education (Gmail). Gmail is now the new email platform. Access to email is via the my.iit.edu portal. For more information on how to access email please visit http://www.kentlaw.iit.edu/google-apps.

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    Outlook no longer supported

    Although you will continue to be able to search and read all emails prior to the migration on Outlook, you will be unable to send or receive new emails. All new email messages will go to your new Gmail account, part of the Google Apps for Education suite.

    To access your email

    • From your office computer: Log on to your computer with the username open any web browser (IE, Firefox, Chrome) and log on to my.iit.edu using the same username and password, then click on the Google Apps for Chicago-Kent icon to access email.
    • From outside Chicago-Kent: Open any web browser (IE, Safari, Firefox, Chrome) and log onto my.iit.edu, then click on the Google Apps for Chicago-Kent icon to access email.

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    Help Desk Fall Hours

    The Fall 2012 hours for the Help Desk will begin on August 27, 2012.

    Monday
    Tuesday
    Wednesday
    Thursday
    8:00 am - 8:00 pm
    Friday 8:00 am - 5:00 pm
    Saturday 12:00 pm - 5:00 pm
    Sunday 12:00 pm - 5:00 pm

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    SofTest no longer available for Mac OS 10.5 (Leopard)

    Examsoft, the company that provides our exam software Softest, has informed us that their software is no longer compatible with Mac OS 10.5 (Leopard). If you have Leopard on your laptop and would like to take your Fall exams on your laptop you will need to upgrade your laptop to at least Mac OS 10.6 (Snow Leopard). Currently Softest supports Mac OS Snow Leopard, Lion and Mountain Lion and Windows XP, Vista and 7.

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    Student Home Directory Removal

    The CLC will stop providing home directories (H drives) for the students around the beginning of the Spring 2013 semester. We will be communicating well in advance of the removal so students can backup any files that may be on their drive. With Google Apps for Education student can use Drive which allows for a considerable amount of file storage as well as off campus access.

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    IIT-565 wireless name to be replaced with IIT-Secure

    The CLC will be phasing out the current IIT-565 network and introducing the IIT-Secure network. Using the IIT-Secure network you will be able to connect seamlessly to the wireless networks at the Downtown Campus and the Main Campus without any added configuration. We will be communicating the termination of IIT-565 soon. Please check out our wireless instructions in order to access the IIT-Secure network located here http://kentlaw.iit.edu/current-students/information-technology/instructions-tutorials/wireless-network.

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    802.11a and 802.11b support to be disabled for improved overall wireless performance on campus

    Beginning October 15, 2012 the IIT Downtown Campus network will no longer support wireless network connections which use the 802.11a and 802.11b wireless networking specifications. These specifications date from 1999 and were replaced in later years with the 802.11g and 802.11n specifications. Wireless connections which use the newer and faster specifications will remain available on the DTC network.

    Nearly all WiFi-capable devices manufactured since 2004 are able to connect with the 802.11g or 802.11n wireless networking protocols that will remain active in the Downtown Campus. Please stop by the Help Desk in Room 540 if you have any concerns about the wireless capabilities of your laptop or mobile device.

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    Student Printing Account Reset

    All Chicago-Kent student print accounts will be reset for the Fall semester on August 27th, 2012. Each student has $28 or 400 pages worth of printing on their account. To find more information regarding printing at Chicago-Kent please go to .http://www.kentlaw.iit.edu/current-students/information-technology/student-printing.

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    Student printing from remote locations available

    Printing remotely is available for the Printall Student printers. This is a convenient option for you to send print jobs from any off campus location before coming to school. You may also use this service from campus in the event you experience problems with the print drivers installed on your laptop and don’t have time to stop by the helpdesk.
    Please see the instructions located at http://www.kentlaw.iit.edu/current-students/information-technology/student-printing on how to use the remote printing service from off campus.

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    Symantec Endpoint Protection Antivirus Available for Student Use

    For all current JD and LLM students Symantec Endpoint Protection (SEP) Antivirus is available in the Help Desk for installation. SEP is for Windows 7, Vista and XP. SEP is available for Mac Lion, Snow Leopard and Leopard. SEP for Mountain Lion is not available as of yet but will be released by Symantec within the next few months. We will communicate its availability to Faculty, Staff and Students once we receive the product.

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    Windows upgrade and Office media available for student online purchase

    Student Windows Upgrade media and Mac and Windows Office media is now available for purchase online. Student may only purchase one (1) Office disk and (1) Windows Upgrade disk. Once the transaction is complete please bring your receipt to the Help Desk to pick up your disk. https://secure.touchnet.com/C20090_ustores/web/store_main.jsp?STOREID=39&SINGLESTORE=true

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    Service requests

    In order to serve you in a timely manner please send email requests to pchelp@kentlaw.edu or helpdesk@kentlaw.edu. Alternatively you can also open a service ticket by visiting us on the web at www.kentlaw.edu/pchelp.

    Emails/tickets received after business hours will be addressed when we re-open the next day.

    Walk-ins are on a first come first serve basis and based on the level of urgency. You may schedule an appointment with us or call us via a house phone at 65300 or 312-906-5300 during normal business hours.

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    Service Alerts and News

    While we do not anticipate services to be down, occasionally things do go wrong. In order to keep you informed we will post information on our service and news pages.

    Please visit us at www.kentlaw.iit.edu/current-students/information-technology for service related issues and the latest information.

    CLC will also periodically send important information via email from clc announcements (clc-announce@kentlaw.iit.edu). We appreciate your co-operation in reading these emails.

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    Security updates and Spam

    Security updates
    The web world has increasingly become a target for malicious malware and viruses. Open vulnerabilities in operating systems and browsers are just two of the many ways computing devices come under attack. Please perform critical Microsoft or Apple software updates. Also, keep your Anti-virus software up-to-date. Periodically run scans to check for viruses and malware to protect your system from any harm.

    Spam
    CLC will never ask for confidential information such as usernames and passwords via email. Please do not click or respond to any such emails as these typically are embedded with viruses.

    When in doubt please contact the Helpdesk immediately!

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    myIIT Password Reset Tool

    IT Office of Technology Services (OTS) has rolled out a new tool for the myIIT portal that allows individuals who forget their portal password to reset it themselves, rather than going through the OTS Support Desk.  This new tool requires individuals to set up two secret questions and answers.  When the questions are answered correctly, users will have the ability to reset their own password and access the portal.

    The tool was activated on at 9:30 pm on Friday, January 8.  Upon logging into the portal for the first time after activation, users will be prompted to set their secret questions before accessing their myIIT account.

    Users who have already set up their portal secret questions will not need to take any action.

    Adding this level of security will allow users to access IIT technology services 24/7, even if they forget their password. Contact OTS with any questions.

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    IIT Print Channel is for MC printing only and not for use at the DTC

    Please note that student printing at Chicago-Kent is separate from the process used on Main Campus - you should not use the IIT Printing Channel in the my.iit.edu portal. If you have used the channel to add money for printing, please contact Nancy Caruson at caruson@iit.edu for a refund.

    At Chicago-Kent, students receive credit for 400 pages worth of free printing per semester; any printing beyond 400 pages is charged at a rate of $0.07 per page.

    All Chicago-Kent printing – both free and charged – is managed by the Law School’s own printing system. You can add money to your account at the station located in the 9th floor photocopy room in the Library.

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    Maintenance Activities

    General maintenance is performed weekly. Hardware and software maintenance activities on the Law School's technology resources will begin from 9:30pm on Friday through 8:00am on Saturday. Periodic interruptions to Chicago-Kent services may occur during this time as work is conducted on servers, network hardware, and other key systems.

    Chicago-Kent College of Law utilizes certain administrative systems such as Banner Student and the my.iit.edu portal service which are located at the Illinois Institute of Technology Main Campus. The IIT Office of Technology Services (OTS) conducts various maintenance activities during the identical weekly maintenance period of 9:30pm on Friday through 8:00am on Saturday. Periodic service interruptions of IIT-hosted services may occur during this time.

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  • CALENDARS

    .: Main Chicago-Kent event
       calendar

    .: Academic calendar

    .: CLE calendar

    .: Alumnae/i event calendar

    .: Admissions calendar

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