|
A message from the CLC department
To assure your experience at Chicago-Kent College of
Law is a positive one, the Center for Law and Computers
is available to assist you with your computer and
technical questions and concerns. You can reach a member
of our staff by calling (312) 906-5300 (6-5300 house
phones) or sending an email to helpdesk@kentlaw.edu.
We are located in suite 540 if you would like to stop by
our office.
|
Help Desk Hours
Mon - Thur
|
8:00 am - 8:00 pm
|
Friday
|
8:00 am - 5:00 pm
|
Saturday
|
12:00 pm - 5:00 pm
|
Sunday
|
Closed
|
Return to top of page
Student Home Directories Removed
The Center for Law and Computers has stopped providing home
directories (H drives) for the student body and removed
all student home directories on February 1st, 2013.
Return to top of page
IIT-565 wireless name to be
replaced with IIT-Secure
The CLC will be phasing out the current IIT-565 network and
introducing the IIT-Secure network. Using the IIT-Secure network
you will be able to connect seamlessly to the wireless networks
at the Downtown Campus and the Main Campus without any added
configuration. We will be communicating the termination of
IIT-565 soon. Please check out our wireless instructions in
order to access the IIT-Secure network located here
http://kentlaw.iit.edu/current-students/information-technology/instructions-tutorials/wireless-network.
Return to top of page
Outlook no longer supported
Although you will continue to be able to search and read all emails
prior to the migration on Outlook, you will be unable to send or
receive new emails. All new email messages will go to your new Gmail
account, part of the Google Apps for Education suite.
To access your email
- From your office computer: Log on to your
computer with the username open any web browser
(IE, Firefox, Chrome) and log on to
my.iit.edu using the same username
and password, then click on the Google Apps for Chicago-Kent icon
to access email.
- From outside Chicago-Kent: Open any web browser
(IE, Safari, Firefox, Chrome) and log onto
my.iit.edu,
then click on the Google Apps for Chicago-Kent icon to access email.
Return to top of page
SofTest no longer available
for Mac OS 10.5 (Leopard)
Examsoft, the company that provides our exam software Softest,
has informed us that their software is no longer compatible
with Mac OS 10.5 (Leopard). If you have Leopard on your laptop
and would like to take your Fall exams on your laptop you will
need to upgrade your laptop to at least Mac OS 10.6 (Snow Leopard).
Currently Softest supports Mac OS Snow Leopard, Lion and
Mountain Lion and Windows XP, Vista and 7.
Return to top of page
Student printing
from remote locations available
Printing remotely is available for the Printall Student
printers. This is a convenient option for you to send print
jobs from any off campus location before coming to school. You
may also use this service from campus in the event you
experience problems with the print drivers installed on your
laptop and don’t have time to stop by the helpdesk.
Please see the instructions located at
http://www.kentlaw.iit.edu/current-students/information-technology/student-printing
on how to use the remote printing service from off campus.
Return to top of page
Symantec Endpoint Protection
Antivirus Available for Student Use
For all current JD and LLM students Symantec Endpoint Protection
(SEP) Antivirus is available in the Help Desk for installation.
SEP is for Windows 7, Vista and XP. SEP is available for Mac Lion,
Snow Leopard and Leopard. SEP for Mountain Lion is not available
as of yet but will be released by Symantec within the next few
months. We will communicate its availability to Faculty, Staff
and Students once we receive the product.
Return to top of page
Office media available for student online purchase
Mac and Windows Office media
is now available for purchase online. Student may only purchase
one (1) Office disk and (1) Windows Upgrade disk. Once the
transaction is complete please bring your receipt to the Help
Desk to pick up your disk.
https://secure.touchnet.com/C20090_ustores/web/store_main.jsp?STOREID=39&SINGLESTORE=true
Return to top of page
Service requests
In order to serve you in a timely manner please send email requests
to pchelp@kentlaw.edu or helpdesk@kentlaw.edu. Alternatively you can
also open a service ticket
by visiting us on the web at
www.kentlaw.iit.edu/pchelp.
Emails/tickets received after business hours will be addressed when
we re-open the next day.
Walk-ins are on a first come first serve basis and based on the level
of urgency. You may schedule an appointment with us or call us via a
house phone at 65300 or 312-906-5300 during normal business hours.
Return to top of page
Service Alerts and News
While we do not anticipate services to be down, occasionally things
do go wrong. In order to keep you informed we will post information
on our service and news pages.
Please visit us at www.kentlaw.iit.edu/current-students/information-technology for
service related issues and the latest information.
CLC will also periodically send important information via email from
clc announcements (clc-announce@kentlaw.iit.edu). We appreciate
your co-operation in reading these emails.
Return to top of page
Security updates and Spam
Security updates
The web world has increasingly become a target for malicious malware
and viruses. Open vulnerabilities in operating systems and browsers
are just two of the many ways computing devices come under
attack. Please perform critical Microsoft or Apple software
updates. Also, keep your Anti-virus software up-to-date.
Periodically run scans to check for viruses and malware to
protect your system from any harm.
Spam
CLC will never ask for confidential information
such as usernames and passwords via email. Please do not
click or respond to any such emails as these typically
are embedded with viruses.
When in doubt please contact the Helpdesk immediately!
Return to top of page
myIIT Password Reset Tool
IT Office of Technology Services (OTS) has rolled out a new tool
for the myIIT portal that allows individuals who forget their
portal password to reset it themselves, rather than going through
the OTS Support Desk. This new tool requires individuals
to set up two secret questions and answers. When the
questions are answered correctly, users will have the ability
to reset their own password and access the portal.
The tool was activated on at 9:30 pm on Friday, January 8.
Upon logging into the portal for the first time after
activation, users will be prompted to set their secret questions
before accessing their myIIT account.
Users who have already set up their portal secret questions will
not need to take any action.
Adding this level of security will allow users to access IIT
technology services 24/7, even if they forget their password.
Contact OTS with any questions.
Return to top of page
IIT Print Channel is for MC printing only and
not for use at the DTC
Please note that student printing at Chicago-Kent is separate
from the process used on Main Campus - you should not use the
IIT Printing Channel in the my.iit.edu portal. If you have used
the channel to add money for printing, please contact Nancy
Caruson at caruson@iit.edu for a refund.
At Chicago-Kent, students receive credit for 400 pages worth
of free printing per semester; any printing beyond 400 pages
is charged at a rate of $0.07 per page.
All Chicago-Kent printing – both free and charged – is
managed by the Law School’s own printing system. You can
add money to your account at the station located in the 9th
floor photocopy room in the Library.
Return to top of page
Maintenance Activities
General maintenance is performed weekly. Hardware
and software maintenance activities on the Law School's technology
resources will begin from 9:30pm on Friday through 8:00am on
Saturday. Periodic interruptions to Chicago-Kent services may
occur during this time as work is conducted on servers, network
hardware, and other key systems.
Chicago-Kent College of Law utilizes certain administrative systems
such as Banner Student and the my.iit.edu portal service which are
located at the Illinois Institute of Technology Main Campus. The
IIT Office of Technology Services (OTS) conducts various maintenance
activities during the identical weekly maintenance period of 9:30pm
on Friday through 8:00am on Saturday. Periodic service interruptions
of IIT-hosted services may occur during this time.
Return to top of page
|