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Center for Law and Computers
Week of August 26, 2013

A message from the CLC department

To assure your experience at Chicago-Kent College of Law is a positive one, the Center for Law and Computers is available to assist you with your computer and technical questions and concerns. You can reach a member of our staff by calling (312) 906-5300 (6-5300 house phones) or sending an email to pchelp@kentlaw.iit.edu. We are located in suite 540 if you would like to stop by our office.

  
Welcome Chicago-Kent Students!

To Entering Students:
Welcome to Chicago-Kent! For those of you starting your first year, we welcome you to a wonderful law school and we are pleased that you are joining our community.

To Returning Students:
Welcome Back! We hope you had an enjoyable summer and that you have a successful and productive year.

For any computing technology issues please stop by the Help Desk in room 540 or email us at pchelp@kentlaw.iit.edu or submit a ticket via the web at www.kentlaw.iit.edu/pchelp. We would love to hear your feedback good or bad so feel free to drop us a line. If you prefer, you can contact the Department Director Sejal Vaishnav or the Help Desk Manager Heather Banks.

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First-year student computer orientation

First-year orientation sessions completed the week of August 19th. If you missed a session or are experiencing problems accessing any technology services please stop by the Help Desk in room 540 where our friendly staff will be readily available to assist.

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New color printer available for students

Over the summer break CLC installed a new color printer on the Concourse. Color printing will be charged at $0.15 per side. Jobs sent to the color printer can only be released on the concourse. Color printing is also available remotely at http://printing.kentlaw.edu. To add the color printer please follow the instructions located at http://www.kentlaw.iit.edu/current-students/information-technology/student-printing. If you need assistance with adding the color printer please stop by the Help Desk in room 540.

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Introducing eduroam

IIT Chicago-Kent is pleased to be a part of the eduroam community. Eduroam (Education Roaming) is a secure, world-wide roaming internet access service developed for the international research and education community. For more information on Eduroam please check out our website located at http://www.kentlaw.iit.edu/current-students/information-technology/eduroam

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Mac display adapters available for loan

Beginning this semester CLC has purchased Mac display adapters that can be loaned to use with classroom technology. Please visit the Help Desk if you need a adapter for class.

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Print accounts reset

All Chicago-Kent student print accounts were reset for the Fall semester on August 19th, 2013. Each student has $28 worth of printing on their account which is equivalent to 400 pages of black and white printing at $0.07 per side. To find more information regarding printing at Chicago-Kent please see instructions loacted at http://www.kentlaw.iit.edu/current-students/information-technology/student-printing

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Connecting to wireless network

A reminder, the DTC campus wireless network is secure. In order to access the network, your laptop/mobile device must be connected to the SSID IIT-Secure. Campus email and password is required and will be used as the credentials to connect. Please refer to the wireless instructions located at http://kentlaw.iit.edu/current-students/information-technology/instructions-tutorials/wireless-network to connect.

Note: If you changed your password for your campus email you must reconfigure the wireless connection with the new credentials along with printing and other services.

If you are experiencing problems with wireless conectivity please visit us at the Help Desk in room 540 during normal business hours and we will be happy to assist!

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Help Desk Fall Hours

Fall hours are effective August 26, 2013

Mon - Thur 8:00 am - 8:00 pm
Friday 8:00 am - 5:00 pm
Saturday 12:00 pm - 5:00 pm
Sunday Closed

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IIT-565 wireless name has been replaced with IIT-Secure

The CLC has phased out IIT-565 network beginning August 16th, 2013. CLC has introduced IIT-Secure for over the past year. Using the IIT-Secure network you will be able to connect seamlessly to the wireless networks at the Downtown Campus and the Main Campus without any added configuration apart from DHCP registration at the Main Campus. Please check out our wireless instructions in order to access the IIT-Secure network located at http://kentlaw.iit.edu/current-students/information-technology/instructions-tutorials/wireless-network

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Student printing from remote locations available

Printing remotely is available for the Printall and ColorPrintall Student printers. This is a convenient option for you to send print jobs from any off campus location before coming to school. You may also use this service from campus in the event you experience problems with the print drivers installed on your laptop and don’t have time to stop by the Help Desk.

Please see the instructions located at http://www.kentlaw.iit.edu/current-students/information-technology/student-printing on how to use the remote printing service from off campus.

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Symantec Endpoint Protection Antivirus available for student use

For all current JD and LLM students Symantec Endpoint Protection (SEP) Antivirus is available in the Help Desk for installation. SEP is for Windows 8, 7, Vista and XP. SEP is available for Mac Mountain Lion, Lion and Snow Leopard.

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Windows and Mac Office media available for student online purchase

Mac and Windows Office media is now available for purchase online. Students may only purchase one (1) Office disk. Once the transaction is complete please bring your receipt to the Help Desk to pick up your disk.

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Service requests

In order to serve you in a timely manner please send email requests to pchelp@kentlaw.iit.edu. Alternatively you can also open a service ticket by visiting us on the web at www.kentlaw.iit.edu/pchelp.

Emails/tickets received after business hours will be addressed when we re-open the next day.

Walk-ins are on a first come first serve basis and based on the level of urgency. You may schedule an appointment with us or call us via a house phone at 65300 or 312-906-5300 during normal business hours.

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Service Alerts and News

While we do not anticipate services to be down, occasionally things do go wrong. In order to keep you informed we will post information on our service and news pages.

Please visit us at www.kentlaw.iit.edu/current-students/information-technology for service related issues and the latest information.

CLC will also periodically send important information via email from clc announcements (clc-announce@kentlaw.iit.edu), Help Desk Manager Heather Banks and occasionally from the Department Director Sejal Vaishnav. We greatly appreciate your co-operation in reading these emails.

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Security updates and Spam

Security updates
The web world has increasingly become a target for malicious malware and viruses. Open vulnerabilities in operating systems and browsers are just two of the many ways computing devices come under attack. Please perform critical Microsoft or Apple software updates. Also, keep your Anti-virus software up-to-date. Periodically run scans to check for viruses and malware to protect your system from any harm.

Spam
CLC will never ask for confidential information such as usernames and passwords via email. Please do not click or respond to any such emails as these typically are embedded with viruses.

When in doubt please contact the Help desk immediately!

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myIIT Password Reset Tool

IT Office of Technology Services (OTS) has rolled out a new tool for the myIIT portal that allows individuals who forget their portal password to reset it themselves, rather than going through the OTS Support Desk.  This new tool requires individuals to set up two secret questions and answers.  When the questions are answered correctly, users will have the ability to reset their own password and access the portal.

The tool was activated on at 9:30 pm on Friday, January 8.  Upon logging into the portal for the first time after activation, users will be prompted to set their secret questions before accessing their myIIT account.

Users who have already set up their portal secret questions will not need to take any action.

Adding this level of security will allow users to access IIT technology services 24/7, even if they forget their password. Contact OTS with any questions.

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IIT Print Channel is for MC printing only and not for use at the DTC

Please note that student printing at Chicago-Kent is separate from the process used on Main Campus - you should not use the IIT Printing Channel in the my.iit.edu portal. If you have used the channel to add money for printing, please contact Nancy Caruson at caruson@iit.edu for a refund.

At Chicago-Kent, students receive credit for $28 worth of free printing per semester which is equivalent to 400 pages of black and white printing at $0.07 per side; any printing beyond 400 pages is charged at a rate of $0.07 per side.

All Chicago-Kent printing – both free and charged – is managed by the Law School’s own printing system. You can add money to your account at the station located in the 9th floor photocopy room in the Library.

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Maintenance Activities

General maintenance is performed weekly. Hardware and software maintenance activities on the Law School's technology resources will begin from 9:30pm on Friday through 8:00am on Saturday. Periodic interruptions to Chicago-Kent services may occur during this time as work is conducted on servers, network hardware, and other key systems.

Chicago-Kent College of Law utilizes certain administrative systems such as Banner Student and the my.iit.edu portal service which are located at the Illinois Institute of Technology Main Campus. The IIT Office of Technology Services (OTS) conducts various maintenance activities during the identical weekly maintenance period of 9:30pm on Friday through 8:00am on Saturday. Periodic service interruptions of IIT-hosted services may occur during this time.

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CALENDARS

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