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Center for Law and Computers
Week of June 9, 2014

A message from the CLC department

To assure your experience at Chicago-Kent College of Law is a positive one, the Center for Law and Computers is available to assist you with your computer and technical questions and concerns. You can reach a member of our staff by calling (312) 906-5300 (6-5300 house phones) or sending an email to We are located in suite 540 if you would like to stop by our office.

Help Desk Summer 2014 hours

Starting May 19th the Help Desk will be open at the following times below.

Mon, Wed, Thurs 8:00am - 6:00pm
Tue 8:00am - 7:00pm
Fri 8:00pm - 5:00pm
Sat, Sun Closed

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Google Hangouts now available for Chicago-Kent Google accounts

The Center for Law and Computers is pleased to inform you that Google Hangouts is now available for all IIT Chicago-Kent Google App accounts. Google Hangouts is an instant message and video chat platform that allows you to have conversations with two or more users. For more information please visit our Hangouts page.

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Cisco AnyConnect VPN client for iOS update available

Cisco has now released an update to the AnyConnect client for iOS devices (iPad/iPhone) which resolves issues with the Heartbleed vulnerability.
Download this new update before connecting to the Chicago-Kent VPN from your iPad or iPhone. You can download the new client from the App Store by typing Cisco AnyConnect. There are no additional steps needed as the VPN settings will be retained. Please do not connect to the old Cisco AnyConnect client for iOS as mentioned in our previous email since the vulnerability still exists in older versions of the client.

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Apple ends support of Mac OS X 10.6 Snow Leopard

Mac OS X 10.6 Snow Leopard is no longer receiving security updates from Apple and therefore will not be supported by the Center for Law and Computers. The CLC recommends that you upgrade your Mac operating system to OS X 10.9 Mavericks. To determine which OS X version you have on your Mac click the Apple icon and choose About this Mac. If you have version 10.6 or below please update to protect your computer from hackers and computer viruses. The CLC will not support Snow Leopard for exams.

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Windows XP no longer supported

Microsoft has ended its support for Windows XP on April 8, 2014. The CLC recommends that you upgrade your Windows XP computer to either Windows 7 or Windows 8 if you can or replace your computer with one with a later operating system. Please contact the Help Desk with any questions or concerns. The CLC will not support this operating system for exams.

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Eduroam available at Chicago-Kent

IIT Chicago-Kent is pleased to be a part of the eduroam community. Eduroam (Education Roaming) is a secure, world-wide roaming internet access service developed for the international research and education community. For more information on Eduroam please check out our website located at

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Mac display adapters available for loan

The CLC has Mac display adapters that can be loaned out for use with classroom technology. Please visit the Help Desk during normal business hours to check out an adapter.

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Connecting to wireless network

A reminder, the DTC campus wireless network is secure. In order to access the network, your laptop/mobile device must be connected to the SSID IIT-Secure. Campus email and password is required and will be used as the credentials to connect. Please refer to the wireless instructions located at to connect.

Note: If you changed your password for your campus email you must reconfigure the wireless connection with the new credentials along with printing and other services.

If you are experiencing problems with wireless conectivity please visit us at the Help Desk in room 540 during normal business hours and we will be happy to assist!

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Student printing from remote locations available

Printing remotely is available for the Printall and ColorPrintall Student printers. This is a convenient option for you to send print jobs from any off campus location before coming to school. You may also use this service from campus in the event you experience problems with the print drivers installed on your laptop and don’t have time to stop by the Help Desk.

Please see the instructions located at on how to use the remote printing service from off campus.

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Symantec Endpoint Protection Antivirus available for student use

For all current JD and LLM students Symantec Endpoint Protection (SEP) Antivirus is available in the Help Desk for installation. SEP is for Windows 8, 7, Vista and XP. SEP is available for Mac Mountain Lion, Lion and Snow Leopard.

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Windows and Mac Office media available for student online purchase

Mac and Windows Office media is now available for purchase online. Students may only purchase one (1) Office disk. Once the transaction is complete please bring your receipt to the Help Desk to pick up your disk.

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Service requests

In order to serve you in a timely manner please send email requests to Alternatively you can also open a service ticket by visiting us on the web at

Emails/tickets received after business hours will be addressed when we re-open the next day.

Walk-ins are on a first come first serve basis and based on the level of urgency. You may schedule an appointment with us or call us via a house phone at 65300 or 312-906-5300 during normal business hours.

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Service Alerts and News

While we do not anticipate services to be down, occasionally things do go wrong. In order to keep you informed we will post information on our service and news pages.

Please visit us at for service related issues and the latest information.

CLC will also periodically send important information via email from clc announcements (, Help Desk Manager Heather Banks and occasionally from the Department Director Sejal Vaishnav. We greatly appreciate your co-operation in reading these emails.

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Security Updates and Spam

Security updates
The web world has increasingly become a target for malicious malware and viruses. Open vulnerabilities in operating systems and browsers are just two of the many ways computing devices come under attack. Please perform critical Microsoft or Apple software updates. Also, keep your Anti-virus software up-to-date. Periodically run scans to check for viruses and malware to protect your system from any harm.

CLC will never ask for confidential information such as usernames and passwords via email. Please do not click or respond to any such emails as these typically are embedded with viruses.

When in doubt please contact the Help desk immediately!

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IIT Print Channel is for MC printing only and not for use at the DTC

Please note that student printing at Chicago-Kent is separate from the process used on Main Campus - you should not use the IIT Printing Channel in the portal. If you have used the channel to add money for printing, please contact the Main Campus Help Desk at for a refund.

At Chicago-Kent, students receive credit for $28 worth of free printing per semester which is equivalent to 400 pages of black and white printing at $0.07 per side; any printing beyond 400 pages is charged at a rate of $0.07 per side for black and white and $.15 per side for color.

All Chicago-Kent printing – both free and charged – is managed by the Law School’s own printing system. You can add money to your account at the station located in the 9th floor photocopy room in the Library.

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Maintenance Activities

General maintenance is performed weekly. Hardware and software maintenance activities on the Law School's technology resources will begin from 9:30pm on Friday through 8:00am on Saturday. Periodic interruptions to Chicago-Kent services may occur during this time as work is conducted on servers, network hardware, and other key systems.

Chicago-Kent College of Law utilizes certain administrative systems such as Banner Student and the portal service which are located at the Illinois Institute of Technology Main Campus. The IIT Office of Technology Services (OTS) conducts various maintenance activities during the identical weekly maintenance period of 9:30pm on Friday through 8:00am on Saturday. Periodic service interruptions of IIT-hosted services may occur during this time.

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