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Information Technology Services (ITS)

Information Technology Services' home page

Week of Sept 22, 2014

A message from the ITS department

To assure your experience at IIT Chicago-Kent College of Law is a positive one, Information Technology Services(ITS) department is available to assist you with your computer and technical questions and concerns. You can reach a member of our staff by calling (312) 906-5300 (6-5300 house phones) or sending an email to We are located in suite 540 if you would like to stop by our office.

October 15th, 2014 flash drive pickup deadline

At Fall, August 2014, Orientation this year all first year law students received one (1) 8GB USB flash drive. These drives included instructions for configurations and a computing guide. If you did not pick up your flash drive please come to the Help Desk by October 15, 2014 to sign for your drive. After October 15 you will no longer be able to pick up the flash drive.

1Ls that started in Summer 2014 are not eligle to receive a flash drive as Microsoft Office disks were handed out during your Orienatation.

If there are any questions or concerns please feel free to contact the Help Desk by emailing, creating a ticket at or calling 312-906-5300.

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IIT-Secure requires connection with email address starting August 1, 2014

In order to access the IIT-Secure wireless network all users must use their full email address to connect to the network. Please refer to our wireless instructions page for more information or visit the Help Desk in Room 540.

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Fall 2014 Help Desk hours

Starting August 25, 2014 the Help Desk Fall 2014 hours will be the below. Please stop by Room 540 during these times for technical assistance.

Mon - Thurs 8:00am - 8:00pm
Fri 8:00am - 5:00pm
Sat 12:00pm - 5:00pm
Sun Closed

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Microsoft Office 365 download information

Office 365 is now available for download for all students. You can download Office 365 on up-to 5 devices. Please visit and log in with your Chicago-Kent email and password to download the software.

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Scanning in Student Lounge now available

A scanning station is set up in the Student Lounge for student use. The scanner is free to all students.

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How to change and sync your password

To change and sync your password please log into and click My Account. Create a new password and click Save Changes. Click Back to Welcome tab and click the Training and Support tab. Under Google Apps Account Maintenance click Sync Your password. This will ensure your myIIT, Chicago-Kent printing/wireless and Gmail account passwords are all the same. Once you change your password you must have your devices reconfigured for the wireless network and for printing.

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Eduroam available at Chicago-Kent

IIT Chicago-Kent is pleased to be a part of the eduroam community. Eduroam (Education Roaming) is a secure, world-wide roaming internet access service developed for the international research and education community. For more information on Eduroam please check out our website located at

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Mac display adapters available for loan

The ITS has Mac display adapters that can be loaned out for use with classroom technology. Please visit the Help Desk during normal business hours to check out an adapter.

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Connecting to wireless network

A reminder, the DTC campus wireless network is secure. In order to access the network, your laptop/mobile device must be connected to the SSID IIT-Secure. Campus email and password is required and will be used as the credentials to connect. Please refer to the wireless instructions located at to connect.

Note: If you changed your password for your campus email you must reconfigure the wireless connection with the new credentials along with printing and other services.

If you are experiencing problems with wireless conectivity please visit us at the Help Desk in room 540 during normal business hours and we will be happy to assist!

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Student printing from remote locations available

Printing remotely is available for the Printall and ColorPrintall Student printers. This is a convenient option for you to send print jobs from any off campus location before coming to school. You may also use this service from campus in the event you experience problems with the print drivers installed on your laptop and don’t have time to stop by the Help Desk.

Please see the instructions located at on how to use the remote printing service from off campus.

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Symantec Endpoint Protection Antivirus available for student use

For all current JD and LLM students Symantec Endpoint Protection (SEP) Antivirus is available in the Help Desk for installation. SEP is for Windows 8, 7, Vista and XP. SEP is available for Mac Mountain Lion, Lion and Snow Leopard.

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Service requests

In order to serve you in a timely manner please send email requests to Alternatively you can also open a service ticket by visiting us on the web at

Emails/tickets received after business hours will be addressed when we re-open the next day.

Walk-ins are on a first come first serve basis and based on the level of urgency. You may schedule an appointment with us or call us via a house phone at 65300 or 312-906-5300 during normal business hours.

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Service Alerts and News

While we do not anticipate services to be down, occasionally things do go wrong. In order to keep you informed we will post information on our service and news pages.

Please visit us at for service related issues and the latest information.

ITS will also periodically send important information via email from its announcements (, Help Desk Manager Heather Banks and occasionally from the Department Director Sejal Vaishnav. We greatly appreciate your co-operation in reading these emails.

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Security Updates and Spam

Security updates
The web world has increasingly become a target for malicious malware and viruses. Open vulnerabilities in operating systems and browsers are just two of the many ways computing devices come under attack. Please perform critical Microsoft or Apple software updates. Also, keep your Anti-virus software up-to-date. Periodically run scans to check for viruses and malware to protect your system from any harm.

ITS will never ask for confidential information such as usernames and passwords via email. Please do not click or respond to any such emails as these typically are embedded with viruses.

When in doubt please contact the Help desk immediately!

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IIT Print Channel is for MC printing only and not for use at the DTC

Please note that student printing at Chicago-Kent is separate from the process used on Main Campus - you should not use the IIT Printing Channel in the portal. If you have used the channel to add money for printing, please contact the Main Campus Help Desk at for a refund.

At Chicago-Kent, students receive credit for $28 worth of free printing per semester which is equivalent to 400 pages of black and white printing at $0.07 per side; any printing beyond 400 pages is charged at a rate of $0.07 per side for black and white and $.15 per side for color.

All Chicago-Kent printing – both free and charged – is managed by the Law School’s own printing system. You can add money to your account at the station located in the 9th floor photocopy room in the Library.

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Maintenance Activities

General maintenance is performed weekly. Hardware and software maintenance activities on the Law School's technology resources will begin from 9:30pm on Friday through 8:00am on Saturday. Periodic interruptions to Chicago-Kent services may occur during this time as work is conducted on servers, network hardware, and other key systems.

Chicago-Kent College of Law utilizes certain administrative systems such as Banner Student and the portal service which are located at the Illinois Institute of Technology Main Campus. The IIT Office of Technology Services (OTS) conducts various maintenance activities during the identical weekly maintenance period of 9:15pm on Friday through 11:00am on Saturday. Periodic service interruptions of IIT-hosted services may occur during this time.

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