Chicago-Kent home page Student portal Faculty portal Staff portal About The Record Current Record headlines Publication deadlines The Record archives

Information Technology Services (ITS)

Information Technology Services' home page

Week of April 06, 2015

A message from the ITS department

To assure your experience at IIT Chicago-Kent College of Law is a positive one, Information Technology Services(ITS) department is available to assist you with your computer and technical questions and concerns. You can reach a member of our staff by calling (312) 906-5300 (6-5300 house phones) or sending an email to We are located in suite 540 if you would like to stop by our office.

Softest available for download April 13, 2015

The Softest program used for taking exams at Chicago-Kent will be available for download on April 13, 2015. The ITS department will send you login information and instructions on this day. Please refer to our exam page for further information.

Return to top of page

Phishing Emails

Phishing emails are attempts to gather personal information by masquerading as another entity such as the Help Desk. Members of the Chicago-Kent community have received emails appearing to be from the IT department asking users for their passwords, to validate their Chicago-Kent Gmail account, etc. which are phishing attempts. Please do not respond to any such phishing attempts. You can mark these messages as spam and then forward them to the Help Desk so we are aware. Visit our Best Practices page for more information.

Return to top of page

Mac Yosemite 10.10 Wireless Issues

Some users have had difficulty accessing the Chicago-Kent wireless network on Mac OS X 10.10 Yosemite. This is due to a bug in Apple's OS X Yosemite that affects the type of wireless authentication used at Chicago-Kent, the Main Campus and other institutions. Apple has released a software update in order to alleviate this problem. Another software update from Apple regarding wireless issues is still pending.
The software update released by Apple is 10.10.2 which resolves an issue that may cause Wi-Fi to disconnect and web pages to render slowly. To install the software update on your Mac click the App Store and then click updates and install the 10.10.2 software update. Apple is aware that there are still issues with devices bouncing between frequencies on wireless access points, which results in dropped connections and poor performance. Apple has not provided an update to resolve this issue as yet.
See more at:

Return to top of page

Office 365 licenses for Faculty and Staff now available

Office 365 is now available to Faculty and Staff at no additional cost. Office 365 includes Word, Excel, PowerPoint, etc. and can be installed on up to 15 devices i.e 5 installs of Office on PC/Mac, 5 installs of Office on iPad & 5 installs of Office Mobile on all smart phones. To install the software please visit and log in with your IIT Chicago-Kent email and password.

Return to top of page

Google Drive now has unlimited space

Google has announced that Google Apps for Education Google Drive now has unlimited storage space. Individual files can be up to 5TB in size. Please contact the Help Desk with any questions about this change or any of the features for Google Apps by calling 312-906-5300, emailing or creating a trouble ticket at

Return to top of page

Connect to IIT-Secure wireless network with Chicago-Kent email address

In order to access the IIT-Secure wireless network all users must use their full email address to connect to the network. Please refer to our wireless instructions page for more information or visit the Help Desk in Room 540.

Return to top of page

Help Desk hours

The Help Desk Spring 2015 hours will be the below. Please stop by Room 540 during these times for technical assistance.

Mon - Thurs 8:00am - 8:00pm
Fri 8:00am - 5:00pm
Sat 12:00pm - 5:00pm
Sun Closed

Return to top of page

Office 365 information for Students

Office 365 is now available for download for all students. You can download Office 365 on up-to 15 devices. Please visit and log in with your Chicago-Kent email and password to download the software. Visit our Office 365 page for more information.

Return to top of page

How to change and sync your password

To change and sync your password please log into and click My Account. Create a new password and click Save Changes. Click Back to Welcome tab and click the Training and Support tab. Under Google Apps Account Maintenance click Sync Your password. This will ensure your myIIT, Chicago-Kent printing/wireless and Gmail account passwords are all the same. Once you change your password you must have your devices reconfigured for the wireless network and for printing.

Return to top of page

Eduroam available at Chicago-Kent

IIT Chicago-Kent is pleased to be a part of the eduroam community. Eduroam (Education Roaming) is a secure, world-wide roaming internet access service developed for the international research and education community. For more information on Eduroam please check out our website located at

Return to top of page

Student printing from remote locations available

Printing remotely is available for the Printall and ColorPrintall Student printers. This is a convenient option for you to send print jobs from any off campus location before coming to school. You may also use this service from campus in the event you experience problems with the print drivers installed on your laptop and don’t have time to stop by the Help Desk.

Please see the instructions located at on how to use the remote printing service from off campus.

Return to top of page

Symantec Endpoint Protection Antivirus available for student use

For all current JD and LLM students Symantec Endpoint Protection (SEP) Antivirus is available in the Help Desk for installation. SEP is for Windows 8.1, 8, 7 and Vista. SEP is available for Mac Yosemite, Mavericks, Mountain Lion, and Lion.

Return to top of page

Service requests

In order to serve you in a timely manner please send email requests to Alternatively you can also open a service ticket by visiting us on the web at Emails/tickets received after business hours will be addressed when we re-open the next day. Walk-ins are on a first come first serve basis and based on the level of urgency. You may schedule an appointment with us or call us via a house phone at 65300 or 312-906-5300 during normal business hours.

Return to top of page

Service Alerts and News

While we do not anticipate services to be down, occasionally things do go wrong. In order to keep you informed we will post information on our service and news pages.

Please visit us at for service related issues and the latest information.

ITS will also periodically send important information via email from its announcements (, Help Desk Manager Heather Banks and occasionally from the Department Director Sejal Vaishnav. We greatly appreciate your co-operation in reading these emails.

Return to top of page

Security Updates and Spam

Security updates
The web world has increasingly become a target for malicious malware and viruses. Open vulnerabilities in operating systems and browsers are just two of the many ways computing devices come under attack. Please perform critical Microsoft or Apple software updates. Also, keep your Anti-virus software up-to-date. Periodically run scans to check for viruses and malware to protect your system from any harm.

ITS will never ask for confidential information such as usernames and passwords via email. Please do not click or respond to any such emails as these typically are embedded with viruses.

When in doubt please contact the Help desk immediately!

Return to top of page

IIT Print Channel is for MC printing only and not for use at the DTC

Please note that student printing at Chicago-Kent is separate from the process used on Main Campus - you should not use the IIT Printing Channel in the portal. If you have used the channel to add money for printing, please contact the Main Campus Help Desk at for a refund.

At Chicago-Kent, students receive credit for $28 worth of free printing per semester which is equivalent to 400 pages of black and white printing at $0.07 per side; any printing beyond 400 pages is charged at a rate of $0.07 per side for black and white and $.15 per side for color.

All Chicago-Kent printing – both free and charged – is managed by the Law School’s own printing system. You can add money to your account at the station located in the 9th floor photocopy room in the Library.

Return to top of page

Maintenance Activities

General maintenance is performed weekly. Hardware and software maintenance activities on the Law School's technology resources will begin from 9:30pm on Friday through 8:00am on Saturday. Periodic interruptions to Chicago-Kent services may occur during this time as work is conducted on servers, network hardware, and other key systems.

Chicago-Kent College of Law utilizes certain administrative systems such as Banner Student and the portal service which are located at the Illinois Institute of Technology Main Campus. The IIT Office of Technology Services (OTS) conducts various maintenance activities during the identical weekly maintenance period of 9:15pm on Friday through 11:00am on Saturday. Periodic service interruptions of IIT-hosted services may occur during this time.

Return to top of page


.: Main Chicago-Kent event

.: Academic calendar

.: CLE calendar

.: Alumnae/i event calendar

.: Admissions calendar

Chicago-Kent home page Student portal Faculty portal Staff portal About The Record Current Record headlines Publication deadlines The Record archives