Office of Student Services

Video of "Outlining Course Materials" Workshop
Did you miss last week's outlining program? If so, you can watch it on video. Video tapes are available in the Office of Student Services, room 310A.

Health Insurance Cards
If you enrolled in the student health insurance plan and have not yet received an insurance card, you should receive your card by the end of the week. If your card does not arrive by the beginning of next week, please contact The Chickering Group customer service at (800) 841-3140 to request a card.

If you don’t have an insurance card yet and need to see a doctor or have a prescription filled, you have a few options. First, depending on what is wrong, you can use the Student Health Center at IIT, where you don't need the insurance information. If you prefer to see your own doctor, you will have to pay out-of-pocket and get reimbursed from Chickering. Students needing to have prescriptions filled will also need to pay out-of-pocket and submit a claim form. (See the Student Health Insurance FAQ for links to claim forms.) Alternatively, some doctors might process your claim without an insurance card if you explain that you have student insurance and are waiting for your card. You will need to provide the doctor with IIT's policy number, 724532, and your ID number, which is your social security number. Temporary insurance cards with this information are available in the Student Health Insurance Plan brochure that was mailed to your homes during the summer. You can also pick up a copy of this brochure at the Registar's Office.

How to Get a Replacement U-Pass
Lost or Stolen: If you lose your U-Pass or it is stolen, you need to go to CTAHeadquarters at 567 West Lake Street, 2nd Floor. Replacement cards cost $35.00 (cash, credit card, or money order only) and you will need to bring a valid Chicago-Kent student ID card. Replacement passes are sent to Chicago-Kent five to seven days after you apply. You will be notified by email once it arrives. Please note: CTA will replace lost or stolen U-Pass cards only one time per academic year.

On a Bus: If your U-Pass is captured in bus equipment, the bus operator will ask you to complete a customer service card and allow you to ride free. If needed, a free transfer will be provided. You must bring the customer service card, along with your valid Chicago-Kent student ID card, to CTA Headquarters at 567 West Lake Street, 2nd Floor to apply for a replacement. Replacement passes are sent to Chicago-Kent five to sevendays after you apply. You will be notified by email once it arrives. If you fail to get the customer service card, it can take up to two weeks to replace your U-Pass.

On the El: If your U-Pass is captured in rail station equipment, locate a customer assistant and inform him or her of your problem. The customer assistant will have you complete a fare discrepancy report (FDR) and issue you a free transit card valued at $3.60. You must bring a copy of the FDR, along with your valid Chicago-Kent student ID card, to CTA Headquarters at 567 West Lake Street, 2nd Floor to apply for a replacement. Replacement passes are sent to Chicago-Kent five to seven days after you apply. You will be notified by email once it arrives. If you fail to get the FDR, it can take up to two weeks to replace your U-Pass.

You can find more information about the U-Pass at CTA's U-Pass Website or Kent's U-Pass FAQ.