Employee Rights and Employment Policy Journal
Bullying in the Workplace: Its Impact and
Management
By
Loraleigh Keashly and Joel H. Neuman
Abstract
In this article, we present the latest findings in the area of
workplace bullying and the closely related research on workplace aggression.
We build the case for workplace bullying as a serious and costly health
and safety issue by demonstrating that these behaviors are ubiquitous
in work settings, involve individuals at all levels of the organizational
hierarch, affect the well-being of employees and may adversely impact
the efficiency and effectiveness of work groups and the entire organization.
We then discuss the problem of under-reporting instances of workplace
bullying and the absence of formal organizational reporting processes
and practices that contribute to organizational "blindness"
to the scope and impact of the problem. Finally, we conclude with a detailed
description of the Workplace Stress and Aggression Project in the U.S.
Department of Veterans Affairs, which illustrates a promising new approach
for the prevention, and management of workplace aggression and bullying.
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